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  1. Yangon University of Economics
  2. Master of Banking and Finance (MBF/EMBF)

PERCEPTION OF PENSIONERS ON E-PENSION SERVICE OF MYANMA ECONOMIC BANK

http://hdl.handle.net/20.500.12678/0000001551
http://hdl.handle.net/20.500.12678/0000001551
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Khin Khin Sandar Win (EMBF - 23).pdf (352 Kb)
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Title
Title PERCEPTION OF PENSIONERS ON E-PENSION SERVICE OF MYANMA ECONOMIC BANK
Language en
Publication date 2019-12
Authors
Khin Sandar Win (EMBF - 23)
Description
This study identifies the E-pension service of Myanma Economic Bank (MEB) and analyzes the pensioners’ perception on E-pension service. Primary data was collected from 90 (5%) pensioners joined by MEB’s ATM card in Yangon Branch (6) and North Okkalapa Branch of MEB in Yangon by using simple random sampling method with the help of structured questionnaire. Technology Acceptance Model (TAM) is the major focusing theory that includes usefulness, ease of use service, reliability of service performance and trust level at E-pension service which are influencing on pensioners’ perception on E-pension service. By this survey, perceived usefulness, perceived ease of use, reliability and trust on system are found as very important influencing factors towards perception of pensioners for using E- pension service provided by MEB. By the correlation analysis, reliability and trust are significant influencing on pensioners’ perception. Thus, MEB should maintain and review its reliability of service functional performance and people trust on system security of their E-pension service. MEB should extend their network to delivery rural pensioners and support best service to secure infrastructure.
Identifier https://ecor.yueco.edu.mm/handle/123456789/527
Journal articles
Yangon University of Economics
Conference papaers
Books/reports/chapters
Thesis/dissertations
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