{"_buckets": {"deposit": "a3421ed2-f6f2-4737-907d-7803f0495c97"}, "_deposit": {"id": "1451", "owners": [], "pid": {"revision_id": 0, "type": "recid", "value": "1451"}, "status": "published"}, "_oai": {"id": "oai:meral.edu.mm:recid/1451", "sets": ["user-yueco"]}, "communities": ["yueco"], "control_number": "1451", "item_1583103067471": {"attribute_name": "Title", "attribute_value_mlt": [{"subitem_1551255647225": "ANALYSIS OF QUEUING SYSTEMS AT MAB BANK (A CASE STUDY: APPLICATION OF QUEUING THEORY)", "subitem_1551255648112": "en"}]}, "item_1583103085720": {"attribute_name": "Description", "attribute_value_mlt": [{"interim": "This study focuses on the implementing the strategic based on the waiting time and service cost of MAB bank in Mandalay City as a case study. This study contains the analysis of queuing system for single- channel and multi-channel for each counter of MAB bank and economic analysis of waiting line to observe minimum total expected cost for MAB bank. This study persistent the waiting line characteristics such as the average arrival rate, the average service rate, the probability that there are no customers in the system, the average number of customer in the queue, the average number of customers in the system, the average time a customer spends in the queue, the average time customer spends in the system and server utilization based on the single- channel and multi-channel queuing system by using TORA software, determining the optimal server number at total expected cost for each services and implementing the best number of optimal server base on the results. This study include three service counters which is withdrawing counter, and deposit counter, single service counter which are remittance counter respectively. Relating to methodologies, the direct observation method was used to determine customer arrival and service distribution. Furthermore, key informant interview is applied to calculate service cost. Based on the findings, it is highlighted that the existing service counters are reliable for the customers to satisfy. But, if the MAB bank uses the one-stop service counter system, it reduce the average number of customers in the queue, the average number of customers in the system, the average time spends a customer in the queue, the average time spends a customer in the system, and traffic intensity (service utilization). And also it is the more suitable to reduce cost and waiting time for customer and the bank."}]}, "item_1583103108160": {"attribute_name": "Keywords"}, "item_1583103120197": {"attribute_name": "Files", "attribute_type": "file", "attribute_value_mlt": [{"accessrole": "open_access", "date": [{"dateType": "Available", "dateValue": "2020-05-05"}], "displaytype": "preview", "download_preview_message": "", "file_order": 0, "filename": "Thet Thet Win ( EMBF -6).pdf", "filesize": [{"value": "897 Kb"}], "format": "application/pdf", "future_date_message": "", "is_thumbnail": false, "licensetype": "license_free", "mimetype": "application/pdf", "size": 897000.0, "url": {"url": "https://meral.edu.mm/record/1451/files/Thet Thet Win ( EMBF -6).pdf"}, "version_id": "92527d40-f524-41d4-b846-43d6572580d7"}]}, "item_1583103131163": {"attribute_name": "Journal articles", "attribute_value_mlt": [{"subitem_journal_title": "Yangon University of Economics"}]}, "item_1583103147082": {"attribute_name": "Conference papaers", "attribute_value_mlt": [{}]}, "item_1583103211336": {"attribute_name": "Books/reports/chapters", "attribute_value_mlt": [{}]}, "item_1583103233624": {"attribute_name": "Thesis/dissertations", "attribute_value_mlt": [{"subitem_supervisor(s)": []}]}, "item_1583105942107": {"attribute_name": "Authors", "attribute_value_mlt": [{"subitem_authors": [{"subitem_authors_fullname": "Thet Thet Win ( EMBF -6)"}]}]}, "item_1583108359239": {"attribute_name": "Upload type", "attribute_value_mlt": [{"interim": "Publication"}]}, "item_1583108428133": {"attribute_name": "Publication type", "attribute_value_mlt": [{"interim": "Thesis"}]}, "item_1583159729339": {"attribute_name": "Publication date", "attribute_value": "2019-12"}, "item_1583159847033": {"attribute_name": "Identifier", "attribute_value": "https://ecor.yueco.edu.mm/handle/123456789/731"}, "item_title": "ANALYSIS OF QUEUING SYSTEMS AT MAB BANK (A CASE STUDY: APPLICATION OF QUEUING THEORY)", "item_type_id": "21", "owner": "1", "path": ["1582963436320/1582965701379"], "permalink_uri": "http://hdl.handle.net/20.500.12678/0000001451", "pubdate": {"attribute_name": "Deposited date", "attribute_value": "2020-03-05"}, "publish_date": "2020-03-05", "publish_status": "0", "recid": "1451", "relation": {}, "relation_version_is_last": true, "title": ["ANALYSIS OF QUEUING SYSTEMS AT MAB BANK (A CASE STUDY: APPLICATION OF QUEUING THEORY)"], "weko_shared_id": -1}