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  1. Yangon University of Economics
  2. Master of Business Administrations (MBA/EMBA)

CONSUMER USAGE BEHAVIOR AND BRAND LOYALTY OF OOREDOO MYANMAR M-PITESAN( Khin Ei Han, 2019)

http://hdl.handle.net/20.500.12678/0000001430
http://hdl.handle.net/20.500.12678/0000001430
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dc588f5f-3613-4236-9e9f-dd27351fc2b2
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Title
Title CONSUMER USAGE BEHAVIOR AND BRAND LOYALTY OF OOREDOO MYANMAR M-PITESAN( Khin Ei Han, 2019)
Language en
Publication date 2019-12-01
Authors
Khin Ei Han
Description
This study aims to investigate M-Pitesan usage behavior based on the influencing
factors and analyze the relationship between usage behavior and brand loyalty of
consumers. Along with technology development, the role of cash payment is gradually
replaced by many forms of e-payment and mobile money is one of them. Simple random
sampling method is applied to select three stores from Yangon and two stores from
Mandalay out of 20 stores. Then systematic random sampling method is applied to collect
the data from respondents at these selected stores. Structured questionnaires are used to
collect the primary data from 384 respondents. The findings of this study point out five
factors influencing on the M-Pitesan usage behavior. These five factors are ease of use,
compatibility, knowledge, perceived trust and perceived risk. Moreover, the result shows
that usage behavior is affecting to the loyalty of the consumers. In this study, most of the
respondents have positive feedback on influencing factors and also show positive usage
behavior. Thus they are willing to recommend M-Pitesan to others and continue using this
as loyal consumers.
Journal articles
Yangon University of Economics
Thesis/dissertations
Yangon University of Economics
Dr. Sandar Htwe
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