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  1. Yangon University of Economics
  2. Master of Banking and Finance (MBF/EMBF)

EFFECT OF KBZ PAY AGENT BANKING CHARACTERISTICS ON FINANCIAL INCLUSION

http://hdl.handle.net/20.500.12678/0000001379
http://hdl.handle.net/20.500.12678/0000001379
3144a164-4027-484b-8eec-e5804e433f9f
9c103220-4681-4436-a7f1-abd7b8a55c04
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Hsu Hsu Myat Wai (MBF - 19).pdf (1397 Kb)
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Thesis
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Publication
Title
Title EFFECT OF KBZ PAY AGENT BANKING CHARACTERISTICS ON FINANCIAL INCLUSION
Language en
Publication date 2019-12
Authors
Hsu Myat Wai (MBF - 19)
Description
This study has focused the effect of KBZ Pay Agent on financial inclusion performance. The objectives of the study is to determine the effect of KBZ Pay Agent characteristics towards the financial inclusion performance and to analyze the relationship between the factors and effect of KBZ Pay agent network characteristics. The theoretical framework is designed the relationship between two types of variables: the independent variable (Agent attitude, Agent experience and Agent core business) and the dependent variable (Customer base and Transaction volume). The primary data are gathered by interviewing and meeting from 150 KBZ Pay Agents from Yangon West Region. Data gathering is conducted during the month of November 2019. The finding from the survey result is most of agent business types are retail shops. The agent attitude at the KBZ Pay Agent Banking have high positive perception upon KBZ Pay service providers’ products and services. Agents opinion on KBZ Pay network is the best network among other agent banking providers. Agents can provide KBZ Pay service can 24/7. The good internet network is essential to provide service to the main agent banking operations. That is positive related to the financial inclusion performance. Also, there is a relationship between agent experience and performance of financial inclusion is fair and positively related. Moreover, the results of multiple regression analysis provide that agent experience and agent attitude were significant and positive relationship with financial inclusion performance.
Identifier https://ecor.yueco.edu.mm/handle/123456789/505
Journal articles
Yangon University of Economics
Conference papaers
Books/reports/chapters
Thesis/dissertations
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