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Item

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  1. Yangon University of Economics
  1. Yangon University of Economics
  2. Master of Banking and Finance (MBF/EMBF)

EFFECT OF KBZ PAY AGENT BANKING CHARACTERISTICS ON FINANCIAL INCLUSION (Hsu Myat Wai, 2019)

http://hdl.handle.net/20.500.12678/0000001379
http://hdl.handle.net/20.500.12678/0000001379
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Title
Title EFFECT OF KBZ PAY AGENT BANKING CHARACTERISTICS ON FINANCIAL INCLUSION (Hsu Myat Wai, 2019)
Language en
Publication date 2019-12-01
Authors
Hsu Myat Wai (MBF - 19)
Description
This study has focused the effect of KBZ Pay Agent on financial inclusion performance. The objectives of the study is to determine the effect of KBZ Pay Agent characteristics towards the financial inclusion performance and to analyze the relationship between the factors and effect of KBZ Pay agent network characteristics. The theoretical framework is designed the relationship between two types of variables: the independent variable (Agent attitude, Agent experience and Agent core business) and the dependent variable (Customer base and Transaction volume). The primary data are gathered by interviewing and meeting from 150 KBZ Pay Agents from Yangon West Region. Data gathering is conducted during the month of November 2019. The finding from the survey result is most of agent business types are retail shops. The agent attitude at the KBZ Pay Agent Banking have high positive perception upon KBZ Pay service providers’ products and services. Agents opinion on KBZ Pay network is the best network among other agent banking providers. Agents can provide KBZ Pay service can 24/7. The good internet network is essential to provide service to the main agent banking operations. That is positive related to the financial inclusion performance. Also, there is a relationship between agent experience and performance of financial inclusion is fair and positively related. Moreover, the results of multiple regression analysis provide that agent experience and agent attitude were significant and positive relationship with financial inclusion performance.
Journal articles
Yangon University of Economics
Thesis/dissertations
Yangon University of Economics
Daw Nang Sandar Aung
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