MERAL Myanmar Education Research and Learning Portal
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INFLUENCING FACTORS OF CUSTOMER INTENTION ON KBZPAY MOBILE WALLET ADOPTION
http://hdl.handle.net/20.500.12678/0000001343
http://hdl.handle.net/20.500.12678/0000001343a9c0d1bb-106a-429d-a872-fdca5735edbc
4e60d327-25ae-4384-9d5e-90c107093c4a
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Title | ||||||
Title | INFLUENCING FACTORS OF CUSTOMER INTENTION ON KBZPAY MOBILE WALLET ADOPTION | |||||
Language | en | |||||
Publication date | 2019-12 | |||||
Authors | ||||||
Thidar Phyu (EMBF - 63) | ||||||
Description | ||||||
The primary objective of this study is to examine the factors influencing customers’ intention to adopt KBZPay mobile wallet services in Myanmar. Quantitative and descriptive methods are used to measure the objective of this study. A sample of 200 mobile wallet users are selected from the total mobile wallet users which is about 4000 of KBZ Bank, University Avenue Road Branch-2 in Kamayut Township, to collect the primary data. The supporting theoretical framework used for this research is sourced from extended version of the technology acceptance model (TAM) and Innovation Diffusion Theory. In this study, independent variables, influencing factors include perceived ease of use, perceived usefulness, compatibility, subjective norm, observability, perceived security, perceived costs and dependent variable is behavioral intention to adopt. The study found that perceived cost, perceived security, perceived usefulness and perceived ease of use have significantly influenced on behavioral intention towards mobile wallet adoption. According to the result of this study, KBZPay mobile wallet provider should enhance agents and merchants for more wallet users’ usefulness. Besides, wallet provider should maintain the stability of connection to become more trust on security. After that, transaction fees of KBZPay should be adjusted to increase customer intention on mobile wallet adoption. | ||||||
Identifier | https://ecor.yueco.edu.mm/handle/123456789/736 | |||||
Journal articles | ||||||
Yangon University of Economics | ||||||
Conference papaers | ||||||
Books/reports/chapters | ||||||
Thesis/dissertations |