MERAL Myanmar Education Research and Learning Portal
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EMPLOYEE EMPOWERMENT AND CUSTOMER-ORIENTED BEHAVIOR IN PEGUIN MYANMAR ENGINEERING CO., LTD.
http://hdl.handle.net/20.500.12678/0000001329
http://hdl.handle.net/20.500.12678/0000001329c0753deb-2aea-4f6f-85d2-96f76971bc26
7d861103-19a6-4a28-8272-418e283db7dd
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Title | EMPLOYEE EMPOWERMENT AND CUSTOMER-ORIENTED BEHAVIOR IN PEGUIN MYANMAR ENGINEERING CO., LTD. | |||||
Language | en | |||||
Publication date | 2019-12 | |||||
Authors | ||||||
Hla Win Htun (EMBA - 9) | ||||||
Description | ||||||
The purposes of this study are to investigate the effect of employee empowerment on customer-oriented behavior at Penguin Myanmar Engineering Co., Ltd. and to explore the relationship between customer-oriented behavior and their job performance at Penguin Myanmar Engineering Co., Ltd. In this study, descriptive quantitative method and linear regression method were used. Primary data are collected from all 94 employees with personal interview method. Secondary data was obtained from the previous study, journal articles, textbooks and company. This study find that the structural empowerment factors of information, resources and support have the significant positive effect on customer-oriented behavior. Psychological empowerment has a significant positive effect on customer-oriented behavior with two variables impact and competencies. In addition, customer-oriented behavior has the significant positive effect on employees’ job performance. These results show that there is relationship between customer-oriented behavior and job performance in Penguin Myanmar Engineering Co., Ltd. |
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Identifier | https://ecor.yueco.edu.mm/handle/123456789/817 | |||||
Journal articles | ||||||
Yangon University of Economics | ||||||
Conference papaers | ||||||
Books/reports/chapters | ||||||
Thesis/dissertations |