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New Index
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Item
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EMPLOYEE EMPOWERMENT AND CUSTOMER-ORIENTED BEHAVIOR IN PEGUIN MYANMAR ENGINEERING CO., LTD. (Hla Win Htun, 2019)
http://hdl.handle.net/20.500.12678/0000001329
http://hdl.handle.net/20.500.12678/0000001329c0753deb-2aea-4f6f-85d2-96f76971bc26
b8c5f191-5d57-4400-bb34-9003e7919ada
Name / File | License | Actions |
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Publication type | ||||||
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Thesis | ||||||
Upload type | ||||||
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Title | ||||||
Title | EMPLOYEE EMPOWERMENT AND CUSTOMER-ORIENTED BEHAVIOR IN PEGUIN MYANMAR ENGINEERING CO., LTD. (Hla Win Htun, 2019) | |||||
Language | en | |||||
Publication date | 2019-12-01 | |||||
Authors | ||||||
Hla Win Htun | ||||||
Description | ||||||
The purposes of this study are to investigate the effect of employee empowerment on customer-oriented behavior at Penguin Myanmar Engineering Co., Ltd. and to explore the relationship between customer-oriented behavior and their job performance at Penguin Myanmar Engineering Co., Ltd. In this study, descriptive quantitative method and linear regression method were used. Primary data are collected from all 94 employees with personal interview method. Secondary data was obtained from the previous study, journal articles, textbooks and company. This study find that the structural empowerment factors of information, resources and support have the significant positive effect on customer-oriented behavior. Psychological empowerment has a significant positive effect on customer-oriented behavior with two variables impact and competencies. In addition, customer-oriented behavior has the significant positive effect on employees’ job performance. These results show that there is relationship between customer-oriented behavior and job performance in Penguin Myanmar Engineering Co., Ltd. |
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Journal articles | ||||||
Yangon University of Economics | ||||||
Thesis/dissertations | ||||||
Yangon University of Economics | ||||||
Dr. Myint Myint Kyi |