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  1. Yangon University of Economics
  1. Yangon University of Economics
  2. Master of Insurance (MI)

The Effect of Core InsuranceSsystem Efficiency on Operational Performance in Life Insurance Company: A Case Study of ‘A’ Life Insurance Myanmar( Wai Mon Phyo Thant,2026)

https://meral.edu.mm/records/13004
https://meral.edu.mm/records/13004
c69fdd1b-405d-41c8-80be-4a086792f3be
1493a926-cfcb-4bca-8826-b8066ec42566
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WAI WAI MON PHYO THANT.pdf (66 KB)
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Publication type
Thesis
Title
Title The Effect of Core InsuranceSsystem Efficiency on Operational Performance in Life Insurance Company: A Case Study of ‘A’ Life Insurance Myanmar( Wai Mon Phyo Thant,2026)
Language en
Publication date 2026-02-01
Authors
Wai Mon Phyo Thant
Description
In the life insurance industry, efficient information systems are essential for
supporting operational activities, ensuring accurate data processing, and improving
organizational performance. Despite the increasing adoption of core insurance systems,
many insurance companies continue to face challenges related to system efficiency and
performance outcomes. This study investigates the effect of core insurance system
efficiency on operational performance at ‘A’ Life Insurance Myanmar, with a particular
focus on the factors influencing system efficiency. A quantitative research approach was
employed using a structured survey questionnaire administered to 100 core insurance
system user employees at the head office in Yangon, selected through simple random
sampling. The study examined ease of use, trust, perceived usefulness, and information
quality as influencing factors of system efficiency, and analyzed the impact of system
efficiency on organizational performance. The findings reveal that all influencing factors
have positive correlation, with information quality and trust showing significant effects.
The results further indicate that core insurance system efficiency has a strong and
significant positive effect on organizational performance. These findings suggest that
improving information quality, strengthening trust, and enhancing system efficiency can
lead to better operational outcomes in life insurance companies. The study provides
practical perspectives for management of ‘A’ Life Insurance to improve system effectiveness
and supports informed decision making in the insurance industry.
Thesis/dissertations
Yangon University of Economics
Dr. Phu Pwint Nyo Win Aung
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