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  1. Yangon University of Economics
  2. Master of Banking and Finance (MBF/EMBF)

SATISIFACTION OF EXPORTERS AND IMPORTERS ON TRADE FINANCING SERVICES OF UAB BANK

http://hdl.handle.net/20.500.12678/0000001289
http://hdl.handle.net/20.500.12678/0000001289
bfb919c6-d580-41bf-8df8-3e522b7372a8
3ed89ba9-9365-47e1-b017-80bd82ea1112
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Khin Khin Swe Aye (EMBF - 16).pdf (898 Kb)
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Thesis
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Publication
Title
Title SATISIFACTION OF EXPORTERS AND IMPORTERS ON TRADE FINANCING SERVICES OF UAB BANK
Language en
Publication date 2019-12
Authors
Khin Swe Aye (EMBF - 16)
Description
This study investigated the satisfaction of exporters and importers on trade financing services providing by uab Bank. The main objective of the study are to identify trade financing services on Exporters and Importers, satisfaction towards Trade Financing Services provided by uab Bank. Both primary and secondary data are used in this study. Primary data was mainly collected from 120 importers and exporters by using sample random sampling method. Secondary data was acquired from journal, articles, website and relevant books. This collected primary data was analyzed using description means to present the satisfaction of exporters and importers on Trade Finance Services provided by uab Bank. The majority of respondents are doing imports and doing trading at least three years. Most of the respondents are doing well by using uab Bank All of the uab Bank trade financing services achieved the moderate levels of satisfaction. In order to improve the customer satisfaction, uab Bank should mainly focus on importer and their common products and services in order to update more attractively. uab bank should offer more flexible exchange rate based on customer frequency of using the services and amounts transferred. uab Bank should make the flexible policy for documentation process. In addition, uab Bank should increase the number of correspondences by focusing the importers and exporters. It is also needs for focus creating loyalty or membership programs for importers and exporters by offering special service charges in order to retain its major customers. The bank offers the loans without collaterals if the customers agree to use the uab Bank account to make the transaction when they sell the products imported.
Identifier https://ecor.yueco.edu.mm/handle/123456789/532
Journal articles
Yangon University of Economics
Conference papaers
Books/reports/chapters
Thesis/dissertations
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