Log in
Language:

MERAL Myanmar Education Research and Learning Portal

  • Top
  • Universities
  • Ranking
To
lat lon distance
To

Field does not validate



Index Link

Index Tree

Please input email address.

WEKO

One fine body…

WEKO

One fine body…

Item

{"_buckets": {"deposit": "09c18f16-a863-4bc9-91b0-f7c9eaa22d2a"}, "_deposit": {"id": "1219", "owners": [], "pid": {"revision_id": 0, "type": "recid", "value": "1219"}, "status": "published"}, "_oai": {"id": "oai:meral.edu.mm:recid/1219", "sets": ["user-yueco"]}, "communities": ["yueco"], "control_number": "1219", "item_1583103067471": {"attribute_name": "Title", "attribute_value_mlt": [{"subitem_1551255647225": "FACTORS INFLUENCING CUSTOMER SATISFACTION OF CLINICAL LABORATORY SERVICES IN YANGON", "subitem_1551255648112": "en"}]}, "item_1583103085720": {"attribute_name": "Description", "attribute_value_mlt": [{"interim": "This study focuses on the factors influencing the customer satisfaction of clinical\r laboratory services in Yangon and analyze the effect of customer satisfaction on customer\r loyalty of clinical laboratory services in Yangon. This study is conducted through\r structured questions with 346 respondents who have experiences in any clinical\r laboratory services in Yangon. The sampling method is simple random sampling. The\r findings of the study show that the physical environment and cost of laboratory tests are\r positively influence the customer satisfaction. The physical environment of laboratory\r promotes positive feelings within consumers and influences positive customer\r satisfaction. Additionally, attractiveness of best price in offering laboratory services has\r an effect on customer satisfaction and that the better pricing plan, the more satisfied the\r customers are. Furthermore, the study indicates that the customer satisfaction has a large\r impact on the customer loyalty on clinical laboratory services. Therefore, laboratory\r service providers should act in integrity, being polite, friendly, offer personalized medical\r care and be interested with patient needs so as to positively influence customer\r satisfaction."}]}, "item_1583103108160": {"attribute_name": "Keywords"}, "item_1583103120197": {"attribute_name": "Files", "attribute_type": "file", "attribute_value_mlt": [{"accessrole": "open_access", "date": [{"dateType": "Available", "dateValue": "2020-05-05"}], "displaytype": "preview", "download_preview_message": "", "file_order": 0, "filename": "May Thet Su (EMBA - 56).pdf", "filesize": [{"value": "590 Kb"}], "format": "application/pdf", "future_date_message": "", "is_thumbnail": false, "licensetype": "license_free", "mimetype": "application/pdf", "size": 590000.0, "url": {"url": "https://meral.edu.mm/record/1219/files/May Thet Su (EMBA - 56).pdf"}, "version_id": "d63a253e-2b1b-49cc-a721-de85a1ce168c"}]}, "item_1583103131163": {"attribute_name": "Journal articles", "attribute_value_mlt": [{"subitem_journal_title": "Yangon University of Economics"}]}, "item_1583103147082": {"attribute_name": "Conference papaers", "attribute_value_mlt": [{}]}, "item_1583103211336": {"attribute_name": "Books/reports/chapters", "attribute_value_mlt": [{}]}, "item_1583103233624": {"attribute_name": "Thesis/dissertations", "attribute_value_mlt": [{"subitem_supervisor(s)": []}]}, "item_1583105942107": {"attribute_name": "Authors", "attribute_value_mlt": [{"subitem_authors": [{"subitem_authors_fullname": "May Thet Su (EMBA - 56)"}]}]}, "item_1583108359239": {"attribute_name": "Upload type", "attribute_value_mlt": [{"interim": "Publication"}]}, "item_1583108428133": {"attribute_name": "Publication type", "attribute_value_mlt": [{"interim": "Thesis"}]}, "item_1583159729339": {"attribute_name": "Publication date", "attribute_value": "2019-12"}, "item_1583159847033": {"attribute_name": "Identifier", "attribute_value": "https://ecor.yueco.edu.mm/handle/123456789/852"}, "item_title": "FACTORS INFLUENCING CUSTOMER SATISFACTION OF CLINICAL LABORATORY SERVICES IN YANGON", "item_type_id": "21", "owner": "1", "path": ["1582965660463"], "permalink_uri": "http://hdl.handle.net/20.500.12678/0000001219", "pubdate": {"attribute_name": "Deposited date", "attribute_value": "2020-03-05"}, "publish_date": "2020-03-05", "publish_status": "0", "recid": "1219", "relation": {}, "relation_version_is_last": true, "title": ["FACTORS INFLUENCING CUSTOMER SATISFACTION OF CLINICAL LABORATORY SERVICES IN YANGON"], "weko_shared_id": -1}
  1. Yangon University of Economics
  2. Master of Business Administrations (MBA/EMBA)

FACTORS INFLUENCING CUSTOMER SATISFACTION OF CLINICAL LABORATORY SERVICES IN YANGON

http://hdl.handle.net/20.500.12678/0000001219
http://hdl.handle.net/20.500.12678/0000001219
14595dd2-8993-4acd-a1f5-a919826eb4b6
09c18f16-a863-4bc9-91b0-f7c9eaa22d2a
None
Preview
Name / File License Actions
May May Thet Su (EMBA - 56).pdf (590 Kb)
Publication type
Thesis
Upload type
Publication
Title
Title FACTORS INFLUENCING CUSTOMER SATISFACTION OF CLINICAL LABORATORY SERVICES IN YANGON
Language en
Publication date 2019-12
Authors
May Thet Su (EMBA - 56)
Description
This study focuses on the factors influencing the customer satisfaction of clinical
laboratory services in Yangon and analyze the effect of customer satisfaction on customer
loyalty of clinical laboratory services in Yangon. This study is conducted through
structured questions with 346 respondents who have experiences in any clinical
laboratory services in Yangon. The sampling method is simple random sampling. The
findings of the study show that the physical environment and cost of laboratory tests are
positively influence the customer satisfaction. The physical environment of laboratory
promotes positive feelings within consumers and influences positive customer
satisfaction. Additionally, attractiveness of best price in offering laboratory services has
an effect on customer satisfaction and that the better pricing plan, the more satisfied the
customers are. Furthermore, the study indicates that the customer satisfaction has a large
impact on the customer loyalty on clinical laboratory services. Therefore, laboratory
service providers should act in integrity, being polite, friendly, offer personalized medical
care and be interested with patient needs so as to positively influence customer
satisfaction.
Identifier https://ecor.yueco.edu.mm/handle/123456789/852
Journal articles
Yangon University of Economics
Conference papaers
Books/reports/chapters
Thesis/dissertations
Back
0
0
views
downloads
See details
Views Downloads

Versions

Ver.1 2020-03-08 15:33:54.893268
Show All versions

Share

Mendeley Twitter Facebook Print Addthis

Export

OAI-PMH
  • OAI-PMH DublinCore
Other Formats
  • JSON

Confirm


Back to MERAL


Back to MERAL