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  1. Yangon University of Economics
  1. Yangon University of Economics
  2. Master of Hotel Tourism Management (MHTM)

Service Quality, Visitor Satisfaction and Revisit Intention at Kyaik Htee Yoe Pagoda, Myanmar (Yu Wai Thein, 2025)

https://meral.edu.mm/records/11945
https://meral.edu.mm/records/11945
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3a75693b-9172-43e5-9216-c2c837888e12
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Yu Yu Wai Thein , MHTM -11, 3rd Batch.pdf (981 KB)
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Title
Title Service Quality, Visitor Satisfaction and Revisit Intention at Kyaik Htee Yoe Pagoda, Myanmar (Yu Wai Thein, 2025)
Language en
Publication date 2025-06-01
Authors
Yu Wai Thein
Description
This study aims to investigate the relationships between service quality, visitor
satisfaction, and revisit intention at Kyaik Htee Yoe Pagoda, Myanmar. Utilizing a
quantitative research method, the data was collected from 385 visitors who stayed at
least one night at the pagoda during December 2024. Descriptive statistics and multi-
linear regression were employed for data analysis. The study objectives were to identify
the different TOURQUAL dimensions at Kyaik Htee Yoe Pagoda, analyze the effect
of service quality on visitor satisfaction, and examine the relationship between visitor
satisfaction and revisit intention. Result found that Accessibility, Technological Quality
and Safety have simulated level of effect on visitor satisfaction according to the result
of analysis. Satisfied visitors are more likely to revisit the pagoda and share their
positive experiences with family and friends, often post at social media. Therefore,
improving service quality at Kyaik Htee Yoe Pagoda is essential for increasing visitor
satisfaction and encouraging repeat visits.
Thesis/dissertations
Yangon University of Economics
Prof. Dr. Thynn Thynn Myint
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