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INFLUENCING FACTORS ON CONSUMER ATTITUDE TOWARDS ANANDA INTERNET SERVICE PROVIDER IN YANGON (Hnin Wai Wai Kyaw, 2019)

http://hdl.handle.net/20.500.12678/0000001173
bfea7bf9-1555-4efd-858c-ac5f76df8e2c
3fd1469f-29fa-4bb4-ab75-3b45075c51b2
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Hnin Hnin Wai Wai Kyaw (EMBA - 23).pdf (840 Kb)
Publication type
Thesis
Upload type
Other
Title
Title INFLUENCING FACTORS ON CONSUMER ATTITUDE TOWARDS ANANDA INTERNET SERVICE PROVIDER IN YANGON (Hnin Wai Wai Kyaw, 2019)
Language en
Publication date 2019-12-01
Authors
Hnin Wai Wai Kyaw
Description
The purposes of this study are to examine influencing factors on consumer attitude towards
Ananda internet service provider in Yangon and to analyze the effect of consumer attitude
on post-purchase behavior towards Ananda internet service provider in Yangon. The
respondents are randomly selected by using simple random sampling method from the
customer of 11 Ananda experience stores in Yangon. A survey is conducted to total 110
customers, 10 customers from each store. The study finds out that the three factors;
perceived performance, quality and perceived value influence on cognitive and affective
attitude. Quality and perceived value have effect on conative attitude. It also finds out that
all types of consumer attitudes affect their post-purchase behavior while affective attitude
has the strongest effect on post-purchase behavior. According to the findings, the
management of the Ananda ISP should emphasize on making better strategic plans
regarding to network quality, pricing, and promotions delivered to consumer with better
coverage.
Journal articles
Yangon University of Economics
Thesis/dissertations
Yangon University of Economics
Dr. Yin Min Htwe
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0
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