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  1. Yangon University of Economics
  1. Yangon University of Economics
  2. Master of Banking and Finance (MBF/EMBF)

The Effect of Internal Control Practices on Operational Performance at Myanmar Oriental Bank Limited (Phyu Phyu Winn Maung, 2025)

https://meral.edu.mm/records/11617
https://meral.edu.mm/records/11617
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e263e33e-df37-4e96-873f-5a5ca9088a63
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Phyu Phyu Phyu Winn Maung _ EMBF 33 10th Batch.pdf (927 KB)
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Title
Title The Effect of Internal Control Practices on Operational Performance at Myanmar Oriental Bank Limited (Phyu Phyu Winn Maung, 2025)
Language en
Publication date 2025-06-01
Authors
Phyu Phyu Winn Maung
Description
The main objective of this study is to examine the effect of internal control
practices on the operational performance of Myanmar Oriental Bank (MOB). The study
focuses on five key internal control components based on the COSO framework:
Control Environment, Risk Assessment, Control Activities, Information and
Communication, and Monitoring Activities. A quantitative research approach was
applied, using both primary and secondary data for analysis. Primary data were
collected through structured questionnaires distributed to employees of MOB, using a
five-point Likert scale to capture perceptions of internal control practices and
operational performance. Secondary data were obtained from official reports,
documents, and related literature. The data was summarized using descriptive statistics,
and the relationship between operational performance and internal control practices was
evaluated using regression analysis. The results indicate that operational performance
is significantly enhanced by three components: Risk Assessment, Control Activities,
and Monitoring Activities. Monitoring Activities exhibited the most significant impact,
followed by Control Activities and Risk Assessment. Information and Communication
and Control Environment also make positive contributions, but their influence is not
substantial. The study suggests that MOB should enhance employee training, refine
risk management and communication, and further strengthen Monitoring Activities and
Control Activities to improve operational efficiency and performance, as indicated by
these results.
Thesis/dissertations
Yangon University of Economics
Prof. Dr. Thynn Thynn Myint
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