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  1. Yangon University of Economics
  2. Master of Business Administrations (MBA/EMBA)

FACTORS INFLUENCING PARENT LOYALTY OF PRIVATE HIGH SCHOOLS IN NAY PYI TAW

http://hdl.handle.net/20.500.12678/0000001139
http://hdl.handle.net/20.500.12678/0000001139
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2a00bda9-58de-4031-b2a9-f6723276f353
None
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Hsu Hsu Wai Mon (MBA - 43).pdf (486 Kb)
Publication type
Thesis
Upload type
Publication
Title
Title FACTORS INFLUENCING PARENT LOYALTY OF PRIVATE HIGH SCHOOLS IN NAY PYI TAW
Language en
Publication date 2019-12
Authors
Hsu Wai Mon (MBA - 43)
Description
This study focuses on the factors influencing parent loyalty of Private High School
in Nay Pyi Taw. The purposes of this study are to explore the factors that influence on
parent satisfaction and analyze the effect of parent satisfaction on their loyalty of Private
High School in Nay Pyi Taw. This study is conducted through structured questionnaire
with 364 parents who are choosing private high school from the 4-selected private high
school among 16 private schools; which have above 1000 students and offer national
curriculum framework. In this study, perceived value, corporate image, service quality and
convenience factors have positive effect on parent satisfaction. Among the factors, service
quality and convenience are the most effective factors for parent satisfaction. Furthermore,
the result of the study indicated that the parent satisfaction has a positive impact on their
loyalty. Therefore, the private high schools should consider to deliver better service quality
and create more convenience functions to attain both existing customer and attract the new
customers in the future.
Identifier https://ecor.yueco.edu.mm/handle/123456789/824
Journal articles
Yangon University of Economics
Conference papaers
Books/reports/chapters
Thesis/dissertations
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