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  1. Yangon University of Economics
  1. Yangon University of Economics
  2. Master of Public Administrations (MPA/EMPA)

A Study on Port User Perspectives on the Facilities and Performance of Yangon Port ( Moe Hein, 2025)

https://meral.edu.mm/records/11293
https://meral.edu.mm/records/11293
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b96dc9b1-7ca4-48e0-a851-c94786bcefcc
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Moe Moe Hein, EMPA II -52, EMPA 20th Batch.pdf (1.2 MB)
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Title
Title A Study on Port User Perspectives on the Facilities and Performance of Yangon Port ( Moe Hein, 2025)
Language en
Publication date 2025-06-01
Authors
Moe Hein
Description
Yangon Port is a significant international shipping hub in Myanmar, managing 90% of the nation's imports and exports. The port faces challenges including limited infrastructure, outdated facilities, and insufficient modernization. To meet growing customer expectations and uphold international standards, Yangon Port needs to adopt modern machinery, enhance skilled workforce capabilities, and expand cargo handling zones. This study aims to examine the development of Yangon Port and evaluate the perceptions of port users regarding its facilities and performance. A descriptive statistics method was employed in the study, utilizing both primary and secondary data. The primary findings reveal a moderate level of satisfaction among users, with strong approval for the berthing facilities. However, considerable issues persist relating to cargo handling equipment, storage space, and access via road and rail. Operational challenges, especially in customs processes, the efficiency of cargo handling, and customer service, hinder overall performance. To address these concerns, the study recommends improving transportation links, modernizing infrastructure, streamlining customs processes through automation, and enhancing customer support and transparency via digital solutions. It also highlights the need for strong public-private partnerships, effective strategic planning, and ongoing research to encourage sustainable growth and maintain Yangon Port's regional competitiveness.
Thesis/dissertations
Yangon University of Economics
Dr. Tin Tin Wai
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