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  1. Yangon University of Economics
  2. Master of Business Administrations (MBA/EMBA)

BRAND LOYALTY OF CUSTOMERS ON DAIKIN AIR CONDITIONER IN YANGON (Kyaw Soe Min, 2019)

http://hdl.handle.net/20.500.12678/0000001120
http://hdl.handle.net/20.500.12678/0000001120
137b2207-4526-4d21-ab74-fba9d5ffbfb5
e1dadc6a-b3b0-4620-904f-75e1b67363eb
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Kyaw Kyaw Soe Min (OMBA - 161015).pdf (807 Kb)
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Title
Title BRAND LOYALTY OF CUSTOMERS ON DAIKIN AIR CONDITIONER IN YANGON (Kyaw Soe Min, 2019)
Language en
Publication date 2019-12-01
Authors
Kyaw Soe Min
Description
This paper aims to study the brand loyalty of Daikin air conditioner in Yangon.
The main objectives of this paper are to identify the influencing factors of brand attitude
towards Daikin air conditioner and to analyze the effect of brand attitude on brand loyalty
to Daikin air conditioner in Yangon. The data are collected from 120 customers of Daikin
air conditioner users in area of Yangon. According to multiple regression analysis,
customer service factor has significant impact on brand attitude and brand attitude also
have positive impact on brand loyalty. Therefore, Daikin should focus on customer
service such as after sale services to satisfy the customers and to get brand loyalty of
Daikin air conditioner.
Journal articles
Yangon University of Economics
Thesis/dissertations
Yangon University of Economics
Daw Kay Thi Soe
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