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  1. Yangon University of Economics
  1. Yangon University of Economics
  2. Master of Insurance (MI)

Factors Influencing Consumer Purchase Intention Towards Luma Health Insurance ( Phyu Thet Lwin, 2025)

https://meral.edu.mm/records/11049
https://meral.edu.mm/records/11049
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d3037f39-0301-4bbc-b4aa-e774eeaa94ff
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Phyu Phyu Thet Lwin, MI-42, 1st Batch Pla.pdf (513 KB)
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Title
Title Factors Influencing Consumer Purchase Intention Towards Luma Health Insurance ( Phyu Thet Lwin, 2025)
Language en
Publication date 2025-02-01
Authors
Phyu Thet Lwin
Description
This study investigates the factors influencing consumer purchase intention
towards Luma Health Insurance. The objectives of this study were to identify and
analyze the factors influencing consumer purchase intention towards Luma Health
Insurance. By using simple random sampling method, structured questionnaires with
Five-point Likert scale were distributed to 385 respondents through online because of
the sample size is unknown. Descriptive statistics and regression analysis are used to
analyze the data. Simple random sampling method was used to gather responses. The
finding from the multiple regression analysis indicates that competence of service
provider, acceptability of insurance conditions, and subjective norms have the most
significant and strongest positive effects on consumer purchase intention. Positivity of
consumer experience has a moderately significant positive effect on consumer purchase
intention. The other factors such as consumer monetary attitude and possibility to
reduce premiums do not significantly influence on purchase intention. These findings
suggest that Luma should focus on enhancing service quality, clear insurance terms,
and addressing social factors to better drive consumer purchasing decisions. The study
reveals that consumers express strong interest in purchasing health insurance, primarily
driven by the desire for financial security, peace of mind, and prioritization of health.
The finding of this study should be used to develop initiatives that enhance customer
satisfaction by improving service timeliness, addressing affordability concerns, and
emphasizing the value of comprehensive coverage.
Thesis/dissertations
Yangon University of Economics
Dr. Thynn Thynn Myint
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