{"_buckets": {"deposit": "d790651a-e942-41fe-9225-768d2a8c4417"}, "_deposit": {"created_by": 20, "id": "11045", "owner": "20", "owners": [20], "owners_ext": {"displayname": "", "username": ""}, "pid": {"revision_id": 0, "type": "depid", "value": "11045"}, "status": "published"}, "_oai": {"id": "oai:meral.edu.mm:recid/00011045", "sets": ["1698989841255", "1582963436320"]}, "author_link": [], "item_1583103067471": {"attribute_name": "Title", "attribute_value_mlt": [{"subitem_1551255647225": "Service Quality, Customer Satisfaction, and Customer Loyalty at Young Insurance Company ( Nilar Win, 2025)", "subitem_1551255648112": "en"}]}, "item_1583103085720": {"attribute_name": "Description", "attribute_value_mlt": [{"interim": "This study intends to analyze the service quality, customer satisfaction, and \ncustomer loyalty at Young Insurance Company. The major goals of the research are to \nexplore the influence of service quality on customer satisfaction and to assess the effect \nof customer satisfaction on customer loyalty at Young Insurance Company. To \naccomplish these aims, the main data for this research are acquired from the responsible \npeople of Young Insurance Company’s customer and also from 85 respondents who claim Young Insurance Company’s goods by utilizing the structured questionnaires using a simple random sample technique. The secondary data were collected from published websites, journals, various magazines, previous researches and other online sources. According to the results of the regression analysis, timeliness, responsiveness, and empathy have a significant positive effect on customer satisfaction, while customer satisfaction strongly influences customer loyalty. reliability and assurance, though positively perceived, were found to have less impact on customer satisfaction and loyalty. Organizations should prioritize enhancing empathy, optimizing timeliness, and improving responsiveness to strengthen customer satisfaction and foster loyalty. By focusing on these strategic areas, organizations can build stronger customer relationships, increase policy renewals, and improve their market position in a competitive insurance industry."}]}, "item_1583103120197": {"attribute_name": "Files", "attribute_type": "file", "attribute_value_mlt": [{"accessrole": "open_access", "date": [{"dateType": "Available", "dateValue": "2025-05-20"}], "displaytype": "preview", "download_preview_message": "", "file_order": 0, "filename": "Nilar Win, MI-II (37), 1st Batch.pdf", "filesize": [{"value": "1 MB"}], "format": "application/pdf", "future_date_message": "", "is_thumbnail": false, "licensetype": "license_0", "mimetype": "application/pdf", "size": 1000000.0, "url": {"url": "https://meral.edu.mm/record/11045/files/Nilar Win, MI-II (37), 1st Batch.pdf"}, "version_id": "883f5335-3ba5-49c2-ac22-12096d3b4dbb"}]}, "item_1583103233624": {"attribute_name": "Thesis/dissertations", "attribute_value_mlt": [{"subitem_awarding_university": "Yangon University of Economics", "subitem_supervisor(s)": [{"subitem_supervisor": "Dr. May Su Myat Htway Aung"}]}]}, "item_1583105942107": {"attribute_name": "Authors", "attribute_value_mlt": [{"subitem_authors": [{"subitem_authors_fullname": "Nilar Win"}]}]}, "item_1583108359239": {"attribute_name": "Upload type", "attribute_value_mlt": [{"interim": "Other"}]}, "item_1583108428133": {"attribute_name": "Publication type", "attribute_value_mlt": [{"interim": "Thesis"}]}, "item_1583159729339": {"attribute_name": "Publication date", "attribute_value": "2025-02-01"}, "item_title": "Service Quality, Customer Satisfaction, and Customer Loyalty at Young Insurance Company ( Nilar Win, 2025)", "item_type_id": "21", "owner": "20", "path": ["1582963436320", "1698989841255"], "permalink_uri": "https://meral.edu.mm/records/11045", "pubdate": {"attribute_name": "Deposit date", "attribute_value": "2025-05-20"}, "publish_date": "2025-05-20", "publish_status": "0", "recid": "11045", "relation": {}, "relation_version_is_last": true, "title": ["Service Quality, Customer Satisfaction, and Customer Loyalty at Young Insurance Company ( Nilar Win, 2025)"], "weko_shared_id": -1}