{"_buckets": {"deposit": "e9239fb2-46c9-4fdd-8dd0-d1258eedaf6a"}, "_deposit": {"created_by": 20, "id": "11023", "owner": "20", "owners": [20], "owners_ext": {"displayname": "", "username": ""}, "pid": {"revision_id": 0, "type": "depid", "value": "11023"}, "status": "published"}, "_oai": {"id": "oai:meral.edu.mm:recid/00011023", "sets": ["1698989841255", "1582963436320"]}, "author_link": [], "item_1583103067471": {"attribute_name": "Title", "attribute_value_mlt": [{"subitem_1551255647225": "Claim Management Practices, Customer Satisfaction and Customer Loyalty of Excellent Fortune General Insurance Co.,Ltd( Kaung Khant Thaw, 2025)", "subitem_1551255648112": "en"}]}, "item_1583103085720": {"attribute_name": "Description", "attribute_value_mlt": [{"interim": "This study examines the effect of claim management practices on customer\nsatisfaction, which in turn effect on customer loyalty. To meet these objectives, data\nwas collected through structured questionnaires from customers with prior insurance\nclaim experience at EFIG. A simple random sampling method was used to select 115\ncustomers from 158 claimants of EFIG from April 1, 2022, to March 31, 2023. To get\nsample size 115 was calculated using Yamane\u0027s (1967) formula. The findings indicate\nthat overall customer satisfaction with EFIG claim management process is positive,\nparticularly in claim reporting, claim investigation, claim reviewing and damage\nassessment. The study highlights the effect of claim management practices on customer\nsatisfaction. Among the claim management practices, claim reporting, claim\ninvestigation, claim reviewing and damage assessment are positive significant. And its\neffect on customer loyalty. The highest satisfaction score is claim reporting. Regular\nassessments of customer feedback and service quality improvements will be essential\nto maintaining high satisfaction levels."}]}, "item_1583103120197": {"attribute_name": "Files", "attribute_type": "file", "attribute_value_mlt": [{"accessrole": "open_access", "date": [{"dateType": "Available", "dateValue": "2025-05-15"}], "displaytype": "preview", "download_preview_message": "", "file_order": 0, "filename": "Kaung Khant Thaw MI12 1st Batch.pdf", "filesize": [{"value": "1 MB"}], "format": "application/pdf", "future_date_message": "", "is_thumbnail": false, "licensetype": "license_0", "mimetype": "application/pdf", "size": 1000000.0, "url": {"url": "https://meral.edu.mm/record/11023/files/Kaung Khant Thaw MI12 1st Batch.pdf"}, "version_id": "6506a0ec-33fb-4d20-80e1-2cc36914f2ee"}]}, "item_1583103233624": {"attribute_name": "Thesis/dissertations", "attribute_value_mlt": [{"subitem_awarding_university": "Yangon University of Economics", "subitem_supervisor(s)": [{"subitem_supervisor": "Dr. Aye Thanda Soe"}]}]}, "item_1583105942107": {"attribute_name": "Authors", "attribute_value_mlt": [{"subitem_authors": [{"subitem_authors_fullname": "Kaung Khant Thaw"}]}]}, "item_1583108359239": {"attribute_name": "Upload type", "attribute_value_mlt": [{"interim": "Other"}]}, "item_1583108428133": {"attribute_name": "Publication type", "attribute_value_mlt": [{"interim": "Thesis"}]}, "item_1583159729339": {"attribute_name": "Publication date", "attribute_value": "2025-02-01"}, "item_title": "Claim Management Practices, Customer Satisfaction and Customer Loyalty of Excellent Fortune General Insurance Co.,Ltd( Kaung Khant Thaw, 2025)", "item_type_id": "21", "owner": "20", "path": ["1582963436320", "1698989841255"], "permalink_uri": "https://meral.edu.mm/records/11023", "pubdate": {"attribute_name": "Deposit date", "attribute_value": "2025-05-15"}, "publish_date": "2025-05-15", "publish_status": "0", "recid": "11023", "relation": {}, "relation_version_is_last": true, "title": ["Claim Management Practices, Customer Satisfaction and Customer Loyalty of Excellent Fortune General Insurance Co.,Ltd( Kaung Khant Thaw, 2025)"], "weko_shared_id": -1}