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Item

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Factors Influencing Customer Purchase Intention Towards Personal Accident Insurance Peoducts At HHI TOKIO Marine General Insurance Co.,Ltd( Ame Thet, 2025)

https://meral.edu.mm/records/11015
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2f56c240-3f31-48b7-b95e-7e31d8115b55
None
Name / File License Actions
Ame Ame Thet, MI II -1, 1st Batch.pdf (456 KB)
Publication type
Thesis
Upload type
Other
Title
Title Factors Influencing Customer Purchase Intention Towards Personal Accident Insurance Peoducts At HHI TOKIO Marine General Insurance Co.,Ltd( Ame Thet, 2025)
Language en
Publication date 2025-02-01
Authors
Ame Thet
Description
i
ABSTRACT
This study investigates the factors influencing customer purchase intention
toward personal accident insurance products at GGI Tokio Marine General Insurance
Co., Ltd. The research aims to identify key factors that drive purchase intention and
analyze the effect of product awareness, customer trust, social influence, financial
literacy, and perceived risk on customer purchase intention. A quantitative research
design was used, and primary data were collected from 260 respondents through simple
random sampling, with a total population of 745. The sample size was determined using
the Taro Yamane formula. The data were analyzed using descriptive statistics and
multiple regression analysis. The results reveal that product awareness has the most
significant effect on purchase intention, followed by customer trust, financial literacy,
perceived risk and social influence. Customers with a higher understanding of insurance
benefits, greater financial knowledge, and trust in the provider were more likely to
purchase personal accident insurance. Based on these findings, the study suggests
increasing product awareness and improving customer trust to enhance purchase
intention. Future research should explore additional factors, such as pricing strategies
and digital insurance adoption, and expand the scope to include a wider range of
insurance companies. This study provides valuable insights for the strategic
development of insurance companies, helping them understand customer intention and
improve market penetration in Myanmar growing insurance industry.
Thesis/dissertations
Yangon University of Economics
Dr. Thynn Thynn Myint
0
0
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