{"_buckets": {"deposit": "d96f1348-7f4a-4024-bf6e-db57903710c0"}, "_deposit": {"id": "1063", "owners": [], "pid": {"revision_id": 0, "type": "recid", "value": "1063"}, "status": "published"}, "_oai": {"id": "oai:meral.edu.mm:recid/1063", "sets": ["1582963436320", "user-yueco"]}, "author_link": [], "communities": ["yueco"], "control_number": "1063", "item_1583103067471": {"attribute_name": "Title", "attribute_value_mlt": [{"subitem_1551255647225": "CUSTOMER SATISFACTION ON MOBILE MONEY SERVICES OF MYANMAR RED DOT NETWORK COMPANY LIMITED (Khin Zaw Yu, 2017)", "subitem_1551255648112": "en"}]}, "item_1583103085720": {"attribute_name": "Description", "attribute_value_mlt": [{"interim": "This study focuses on the service quality of Red Dot Company. Major objective of this study is to analyze customers’ satisfactions on mobile money services of Red Dot Company. A structured questionnaire was developed from the SERVQUAL model from the ninety-eight customers which uses the three services provided by Red Dot. To meet the objectives of the study, primary data was collected by using questionnaires. Based on the result of this study, customer satisfaction in service quality of Red Dot has been almost around average level in all dimensions which means that customers are not satisfied in their service provided. In general, it was found that, the customer is less satisfied with agents not having enough cash flow, not having accuracy of the SMS system and not enough agents in the certain area. Therefore, Red Dot Company should control the agents to have better cash flow, make sure that well SMS system and search more agents that could lead to increase customer satisfactions. Finally, the agents of the Red Dot Company should provide more effective and better services to the customers."}]}, "item_1583103120197": {"attribute_name": "Files", "attribute_type": "file", "attribute_value_mlt": [{"accessrole": "open_access", "date": [{"dateType": "Available", "dateValue": "2020-05-05"}], "displaytype": "preview", "download_preview_message": "", "file_order": 0, "filename": "Khin Zaw Yu MBF .pdf", "filesize": [{"value": "393 Kb"}], "format": "application/pdf", "future_date_message": "", "is_thumbnail": false, "licensetype": "license_0", "mimetype": "application/pdf", "size": 393000.0, "url": {"url": "https://meral.edu.mm/record/1063/files/Khin Zaw Yu MBF .pdf"}, "version_id": "c969ffea-bd4d-4712-85e1-a73a1d74696e"}]}, "item_1583103233624": {"attribute_name": "Thesis/dissertations", "attribute_value_mlt": [{"subitem_awarding_university": "Yangon University of Economics", "subitem_supervisor(s)": [{"subitem_supervisor": "Prof. Dr.Tin Tin Htwe"}]}]}, "item_1583105942107": {"attribute_name": "Authors", "attribute_value_mlt": [{"subitem_authors": [{"subitem_authors_fullname": "Khin Zaw Yu"}]}]}, "item_1583108359239": {"attribute_name": "Upload type", "attribute_value_mlt": [{"interim": "Other"}]}, "item_1583108428133": {"attribute_name": "Publication type", "attribute_value_mlt": [{"interim": "Thesis"}]}, "item_1583159729339": {"attribute_name": "Publication date", "attribute_value": "2017-12-01"}, "item_title": "CUSTOMER SATISFACTION ON MOBILE MONEY SERVICES OF MYANMAR RED DOT NETWORK COMPANY LIMITED (Khin Zaw Yu, 2017)", "item_type_id": "21", "owner": "1", "path": ["1582963436320", "1582965701379"], "permalink_uri": "http://hdl.handle.net/20.500.12678/0000001063", "pubdate": {"attribute_name": "Deposit date", "attribute_value": "2020-03-05"}, "publish_date": "2020-03-05", "publish_status": "0", "recid": "1063", "relation": {}, "relation_version_is_last": true, "title": ["CUSTOMER SATISFACTION ON MOBILE MONEY SERVICES OF MYANMAR RED DOT NETWORK COMPANY LIMITED (Khin Zaw Yu, 2017)"], "weko_shared_id": -1}