{"_buckets": {"deposit": "33ce7931-8acb-440c-895c-c3ddbbaf60d7"}, "_deposit": {"id": "1059", "owners": [], "pid": {"revision_id": 0, "type": "recid", "value": "1059"}, "status": "published"}, "_oai": {"id": "oai:meral.edu.mm:recid/1059", "sets": ["1582963436320", "user-yueco"]}, "author_link": [], "communities": ["yueco"], "control_number": "1059", "item_1583103067471": {"attribute_name": "Title", "attribute_value_mlt": [{"subitem_1551255647225": "CUSTOMER PERCEPTIONS TOWARDS MOTOR VEHICLES INSURANCE CLAIMS MANAGEMENT SYSTEM OF FIRST NATIONAL INSURANCE ( FNI ) (Pyae Phyo Wai, 2019)", "subitem_1551255648112": "en"}]}, "item_1583103085720": {"attribute_name": "Description", "attribute_value_mlt": [{"interim": "This Study aims to explore the customer perceptions towards motor vehicles insurance claims management system of First National Insurance ( FNI ). It examines the customer perceptions in FNI. To meet these objectives, the required data are collected through structure questionnaire towards educated and postgraduate level. The simple random sampling method is applied to select 100 customer of Yangon. This primary and secondary data were collected from the first week of December 2019. The results of the study showed that both educated level and postgraduate level are satisfied. Customer are satisfied both response to claim and towing damage vehicle. Repair handling factors are significant with customer perception. This also showed that most customer perceive services which provides in good condition like before. Therefore, it is suggested that claim management system of First National Insurance (FNI) has systematic procedures and good services factors to the all customer. But, these satisfaction factors may be changed from time to time, employee and owners need to assess the satisfaction factors of the customer on continuous basis in order to be continuous success. FNI should pay more attention to the only towing vehicle and repair handling factors since these factors have the positive relationship with customer satisfaction. In these factors, FNI should focus more on repair handling by taking approval and confirming from."}]}, "item_1583103120197": {"attribute_name": "Files", "attribute_type": "file", "attribute_value_mlt": [{"accessrole": "open_access", "date": [{"dateType": "Available", "dateValue": "2020-05-05"}], "displaytype": "preview", "download_preview_message": "", "file_order": 0, "filename": "Pyae Phyo Wai (EMBF - 51).pdf", "filesize": [{"value": "657 Kb"}], "format": "application/pdf", "future_date_message": "", "is_thumbnail": false, "licensetype": "license_0", "mimetype": "application/pdf", "size": 657000.0, "url": {"url": "https://meral.edu.mm/record/1059/files/Pyae Phyo Wai (EMBF - 51).pdf"}, "version_id": "2803b12f-5cd8-4617-a352-5222d11502fb"}]}, "item_1583103131163": {"attribute_name": "Journal articles", "attribute_value_mlt": [{"subitem_journal_title": "Yangon University of Economics"}]}, "item_1583103233624": {"attribute_name": "Thesis/dissertations", "attribute_value_mlt": [{"subitem_awarding_university": "Yangon University of Economics", "subitem_supervisor(s)": [{"subitem_supervisor": "Prof.Dr.Daw Soe Thu"}]}]}, "item_1583105942107": {"attribute_name": "Authors", "attribute_value_mlt": [{"subitem_authors": [{"subitem_authors_fullname": "Pyae Phyo Wai"}]}]}, "item_1583108359239": {"attribute_name": "Upload type", "attribute_value_mlt": [{"interim": "Other"}]}, "item_1583108428133": {"attribute_name": "Publication type", "attribute_value_mlt": [{"interim": "Thesis"}]}, "item_1583159729339": {"attribute_name": "Publication date", "attribute_value": "2019-12-01"}, "item_title": "CUSTOMER PERCEPTIONS TOWARDS MOTOR VEHICLES INSURANCE CLAIMS MANAGEMENT SYSTEM OF FIRST NATIONAL INSURANCE ( FNI ) (Pyae Phyo Wai, 2019)", "item_type_id": "21", "owner": "1", "path": ["1582963436320", "1582965701379"], "permalink_uri": "http://hdl.handle.net/20.500.12678/0000001059", "pubdate": {"attribute_name": "Deposit date", "attribute_value": "2020-03-05"}, "publish_date": "2020-03-05", "publish_status": "0", "recid": "1059", "relation": {}, "relation_version_is_last": true, "title": ["CUSTOMER PERCEPTIONS TOWARDS MOTOR VEHICLES INSURANCE CLAIMS MANAGEMENT SYSTEM OF FIRST NATIONAL INSURANCE ( FNI ) (Pyae Phyo Wai, 2019)"], "weko_shared_id": -1}