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The Effect of Brand Image and Product on Customer Willingness to Pay Towards Royal Canin Pet Food at Pet Choice ( Hnin Eaindaray Myint Myat, 2024)
https://meral.edu.mm/records/10277
https://meral.edu.mm/records/1027736e0dace-2bfe-40b8-ba20-65048d766a75
e038b70d-81c0-443b-a56b-6315f48e8106
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Thesis | ||||||
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Title | ||||||
Title | The Effect of Brand Image and Product on Customer Willingness to Pay Towards Royal Canin Pet Food at Pet Choice ( Hnin Eaindaray Myint Myat, 2024) | |||||
Language | en | |||||
Publication date | 2024-07-01 | |||||
Authors | ||||||
Hnin Eaindaray Myint Myat | ||||||
Description | ||||||
This study aims to analyze the mediating effect of customer satisfaction between brand image and customer willingness to pay and to analyze the mediating effect of customer satisfaction between products and customer willingness to pay towards Royal Canin pet food at Pet Choice. Both primary and secondary data are applied. With unknown total population, the sample size is 384 customers, which is calculated by using the Raosoft sample size formula. To collect the primary data, personal interview method through structured questionnaires is used for this research. A structured questionnaire with a five-point Likert scale is applied. Data collection took place during April and May, 2024. A systematic sampling method was employed. Every fifth customer to buy the pet food from Pet Choice is asked to collect the primary data for this study. Secondary data are collected from Royal Canin’s company documents, relevant text books, some previous papers, records of Pet Choice pet shop and some related online resources. Descriptive statistics and liner regression analysis are used to analyze the data. Based on the multiple regression analysis, the study found that brand image, product, customer satisfaction have significant and positive effect on customer willingness to pay. According to the result of Sobel test, a mediating effect of customer satisfaction is found on the relationship between Royal Canin's brand image and product on customer willingness to pay at Pet Choice. Royal Canin should use its brand strength and product quality to boost customer satisfaction and customer willingness to pay at Pet Choice pet shop. |
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Thesis/dissertations | ||||||
Yangon University of Economics | ||||||
Dr. Thin Nwe Oo |