{"created":"2024-09-17T03:32:22.607662+00:00","id":9835,"links":{},"metadata":{"_buckets":{"deposit":"cf2c276c-7628-4a93-9d79-8d3cfe769a2d"},"_deposit":{"created_by":143,"id":"9835","owner":"143","owners":[143],"owners_ext":{"displayname":"","email":"tharsu2822@gmail.com","username":""},"pid":{"revision_id":0,"type":"depid","value":"9835"},"status":"published"},"_oai":{"id":"oai:meral.edu.mm:recid/00009835","sets":["1607960099348","1607960099348:1608034764641"]},"author_link":[],"control_number":"9835","item_1583103067471":{"attribute_name":"Title","attribute_value_mlt":[{"subitem_1551255647225":"ANALYSIS OF THE CUSTOMER SATISFACTION ON  ACTIVITIES OF MYA SEIN YAUNG MICROFINANCE  INSTITUTION IN PADAGYI VILLAGE, KYAUKTAN  TOWNSHIP","subitem_1551255648112":"en"}]},"item_1583103085720":{"attribute_name":"Description","attribute_value_mlt":[{"interim":"This study explores customer satisfaction of the activities of Microfinance Institution (MFIs) in Padagyi Village. This study aims to study to explore the activity of microfinance in Padagyi Village and to examine the customer satisfaction with respect to these MFIs. Mya Sein Yaung MFIs give his clients financial services such as microfinance program and credit programmed. The clients of Mya Sein Yaung MFP are 400 and 30 households are interview with structure questionnaires. To increase the loan amount, the clients are needed to repayment at the right time. This, the responsible person needed to evaluate their loan program then services, to offer the clients, how to communicate their clients, interest rate, insurance program. To analyze the discrepancy gap between customer’s expectations and perceptions toward service quality of the studied MFIs, SERVQUAL \nmodel was used. The service quality was consisted of five dimensions: tangibility, reliability, responsiveness, assurance and empathy and Mya Sein Yaung Microfinance Institution are negative. Therefore, MFIs were still need to improve the rest important dimension. This result shows that the surveyed customers are not satisfaction with the service provided by MFIs."}]},"item_1583103108160":{"attribute_name":"Keywords","attribute_value_mlt":[{"interim":"Microfinance institutions"},{"interim":"customer expectations and perception"},{"interim":"SERVQUAL model"},{"interim":"five dimensions"}]},"item_1583103120197":{"attribute_name":"Files","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_access","date":[{"dateType":"Available","dateValue":"2024-09-17"}],"displaytype":"preview","filename":"Moe Moe Yee & Banyar Aung & Ei Nwe Htway.pdf","filesize":[{"value":"352 KB"}],"format":"application/pdf","licensetype":"license_0","mimetype":"application/pdf","url":{"url":"https://meral.edu.mm/record/9835/files/Moe Moe Yee & Banyar Aung & Ei Nwe Htway.pdf"},"version_id":"5f3e148c-0679-4334-b027-197e438d09cb"}]},"item_1583103131163":{"attribute_name":"Journal articles","attribute_value_mlt":[{"subitem_journal_title":"The Myanmar Journal 2021","subitem_pages":"250-263","subitem_volume":"Vol. 8, No. 2."}]},"item_1583105942107":{"attribute_name":"Authors","attribute_value_mlt":[{"subitem_authors":[{"subitem_authors_fullname":"Moe Moe Yee"},{"subitem_authors_fullname":"Banyar Aung"},{"subitem_authors_fullname":"Ei Nwe Htway"}]}]},"item_1583108359239":{"attribute_name":"Upload type","attribute_value_mlt":[{"interim":"Publication"}]},"item_1583108428133":{"attribute_name":"Publication type","attribute_value_mlt":[{"interim":"Journal article"}]},"item_1583159729339":{"attribute_name":"Publication date","attribute_value":"2024-09-17"},"item_title":"ANALYSIS OF THE CUSTOMER SATISFACTION ON  ACTIVITIES OF MYA SEIN YAUNG MICROFINANCE  INSTITUTION IN PADAGYI VILLAGE, KYAUKTAN  TOWNSHIP","item_type_id":"21","owner":"143","path":["1607960099348","1608034764641"],"publish_date":"2024-09-17","publish_status":"0","recid":"9835","relation_version_is_last":true,"title":["ANALYSIS OF THE CUSTOMER SATISFACTION ON  ACTIVITIES OF MYA SEIN YAUNG MICROFINANCE  INSTITUTION IN PADAGYI VILLAGE, KYAUKTAN  TOWNSHIP"],"weko_creator_id":"143","weko_shared_id":-1},"updated":"2024-09-17T04:51:25.462987+00:00"}