{"created":"2023-07-13T08:18:21.880038+00:00","id":8984,"links":{},"metadata":{"_buckets":{"deposit":"b2615304-5517-43f8-b4fe-f2608b21ade0"},"_deposit":{"created_by":20,"id":"8984","owner":"20","owners":[20],"owners_ext":{"displayname":"","email":"minmoe37aung@gmail.com","username":""},"pid":{"revision_id":0,"type":"depid","value":"8984"},"status":"published"},"_oai":{"id":"oai:meral.edu.mm:recid/00008984","sets":["1582963436320","1582963436320:1582965722087"]},"author_link":[],"control_number":"8984","item_1583103067471":{"attribute_name":"Title","attribute_value_mlt":[{"subitem_1551255647225":"A Study on the Public Satisfaction with  the  Services  of  the  National  Registration  and  Citizenship  Department  in Mayangone  Township (Hninn Cherry Htet, 2023)","subitem_1551255648112":"en"}]},"item_1583103085720":{"attribute_name":"Description","attribute_value_mlt":[{"interim":"The main objective of this thesis is to assess the satisfaction level of the public\nwith the services of the National Registration and Citizenship Department in\nMayangone Township. A total of 200 respondents were selected by using the random\nsampling method. Service gap analysis is evaluated based on the gap between the\nrespondent’s expectations and perception using SERVQUAL Model. The tangible\ndimension is the most dissatisfied, with the highest negative gap score. In other\ndimensions such as reliability, responsiveness, empathy, and assurance, people's\nexpectations were higher than the quality they received, and negative gap scores were\nobtained. The assurance dimension of the Mayangone Township office has the lowest\nnegative gap. The public is not satisfied with the overall service quality offerings of the\nservice provider because all five dimensions that measure service quality have negative\ngap scores, and most of the respondents rank responsiveness as the most important one\namong the five dimensions. There are good satisfaction and expectations for the\nElectronic Identification and Pankhin projects that are currently being implemented."}]},"item_1583103120197":{"attribute_name":"Files","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_access","date":[{"dateType":"Available","dateValue":"2023-07-13"}],"displaytype":"preview","filename":"Hnin Cherry Htet, MPA-7.pdf","filesize":[{"value":"786 KB"}],"format":"application/pdf","licensetype":"license_0","mimetype":"application/pdf","url":{"url":"https://meral.edu.mm/record/8984/files/Hnin Cherry Htet, MPA-7.pdf"},"version_id":"58bb2191-af58-4f43-9f32-3c176ad38b86"}]},"item_1583103233624":{"attribute_name":"Thesis/dissertations","attribute_value_mlt":[{"subitem_awarding_university":"Yangon University of Economics","subitem_supervisor(s)":[{"subitem_supervisor":"U Than Htun Lay"}]}]},"item_1583105942107":{"attribute_name":"Authors","attribute_value_mlt":[{"subitem_authors":[{"subitem_authors_fullname":"Hninn Cherry Htet"}]}]},"item_1583108359239":{"attribute_name":"Upload type","attribute_value_mlt":[{"interim":"Other"}]},"item_1583108428133":{"attribute_name":"Publication type","attribute_value_mlt":[{"interim":"Thesis"}]},"item_1583159729339":{"attribute_name":"Publication date","attribute_value":"2023-03-01"},"item_title":"A Study on the Public Satisfaction with  the  Services  of  the  National  Registration  and  Citizenship  Department  in Mayangone  Township (Hninn Cherry Htet, 2023)","item_type_id":"21","owner":"20","path":["1582963436320","1582965722087"],"publish_date":"2023-07-13","publish_status":"0","recid":"8984","relation_version_is_last":true,"title":["A Study on the Public Satisfaction with  the  Services  of  the  National  Registration  and  Citizenship  Department  in Mayangone  Township (Hninn Cherry Htet, 2023)"],"weko_creator_id":"20","weko_shared_id":-1},"updated":"2024-05-27T03:54:56.286865+00:00"}