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  1. University of Information Technology
  2. Faculty of Computing

The Optimal Cost of An Outpatient Department By Using Single and Multiple Server System

http://hdl.handle.net/20.500.12678/0000006169
http://hdl.handle.net/20.500.12678/0000006169
36465c17-a3b0-4cb9-b8c9-16990339f850
97ccc439-afda-408a-a726-7929cdafe3a4
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THE THE OPTIMAL COST OF AN OUTPATIENT DEPARTMENT BY USING SINGLE AND MULTIPLE SERVER SYSTEM.pdf (4.7 Mb)
Publication type
Conference paper
Upload type
Publication
Title
Title The Optimal Cost of An Outpatient Department By Using Single and Multiple Server System
Language en
Publication date 2020-01-16
Authors
Dr. Win Lei Lei Aung
Description
Hospital management tradeoffs always exist between the costs in providing better service and waiting time of patients in any hospital. The objective of this study was to investigate whether increasing the cost for better service decreases the cost of patients waiting time or not, by using the
technique of single and multiple servers which is based on the theory of Markovian queuing system. For this study, four weeks data has been taken from a public hospital. The results shows that as the service capacity level of doctors at the hospital increases from three to four servers then minimum total costs (include waiting and service costs) and the waiting time of patients as well as overutilization of doctors can be reduced. This paper also suggests that increasing the service units up to four servers will achieve lower cost as against two or more service units.
Keywords
Outpatient Department (OPD), Performance measures, the service cost, the waiting cost
Conference papers
16-01-2020
The First National Conference on Engineering Research
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