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The Optimal Cost of An Outpatient Department By Using Single and Multiple Server System
http://hdl.handle.net/20.500.12678/0000006169
http://hdl.handle.net/20.500.12678/000000616936465c17-a3b0-4cb9-b8c9-16990339f850
97ccc439-afda-408a-a726-7929cdafe3a4
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THE OPTIMAL COST OF AN OUTPATIENT DEPARTMENT BY USING SINGLE AND MULTIPLE SERVER SYSTEM.pdf (4.7 Mb)
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Conference paper | ||||||
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Publication | ||||||
Title | ||||||
Title | The Optimal Cost of An Outpatient Department By Using Single and Multiple Server System | |||||
Language | en | |||||
Publication date | 2020-01-16 | |||||
Authors | ||||||
Dr. Win Lei Lei Aung | ||||||
Description | ||||||
Hospital management tradeoffs always exist between the costs in providing better service and waiting time of patients in any hospital. The objective of this study was to investigate whether increasing the cost for better service decreases the cost of patients waiting time or not, by using the technique of single and multiple servers which is based on the theory of Markovian queuing system. For this study, four weeks data has been taken from a public hospital. The results shows that as the service capacity level of doctors at the hospital increases from three to four servers then minimum total costs (include waiting and service costs) and the waiting time of patients as well as overutilization of doctors can be reduced. This paper also suggests that increasing the service units up to four servers will achieve lower cost as against two or more service units. |
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Keywords | ||||||
Outpatient Department (OPD), Performance measures, the service cost, the waiting cost | ||||||
Conference papers | ||||||
16-01-2020 | ||||||
The First National Conference on Engineering Research |