{"created":"2020-03-08T15:52:47.757049+00:00","id":1523,"links":{},"metadata":{"_buckets":{"deposit":"be9b4272-4f16-4a3c-a264-f28a828f43db"},"_deposit":{"id":"1523","owners":[],"pid":{"revision_id":0,"type":"recid","value":"1523"},"status":"published"},"_oai":{"id":"oai:meral.edu.mm:recid/1523","sets":["1582963436320","1582963436320:1707206634013"]},"author_link":[],"communities":["yueco"],"control_number":"1523","item_1583103067471":{"attribute_name":"Title","attribute_value_mlt":[{"subitem_1551255647225":"APPLICATION OF QUEUING MODEL FOR BANKING SYSTEM: A CASE STUDY OF PUBLIC AND PRIVATE BANKS IN YANGON CITY ( Chit Oo, 2019)","subitem_1551255648112":"en"}]},"item_1583103085720":{"attribute_name":"Description","attribute_value_mlt":[{"interim":"This study focuses on the waiting lines of public and private banks in Yangon City as a case study. This study contains the analysis of queuing system for single- channel and multi-channel for selected banks. This study is determined the waiting line characteristics such as the average arrival rate, the average service rate, the probability that there are no customers in the system, the average number of customers in the queue, the average number of customers in the system, the average time a customer spends in the queue, the average time a customer spends in the system and server utilization based on the single-channel and multi-channel queuing system and the total minimum expected cost of the selected banks. This study includes three service counters which are withdraw counter, deposit counter and remittance counter. Regarding the methodologies, the direct observation method is used to determine customers arrival and service distribution. Moreover, key informant interview is applied to calculate service cost, and the one-sample Kolmogorov-Smirnov test is used to test whether a sample comes from a population with a specified distribution. Based on findings, it is highlighted that most of the service counters must be extended to increase service rate and customers satisfaction and managers should be emphasized to reduce queuing time of the customers."}]},"item_1583103120197":{"attribute_name":"Files","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_access","date":[{"dateType":"Available","dateValue":"2020-05-05"}],"displaytype":"preview","filename":"CHIT OO.pdf","filesize":[{"value":"920 Kb"}],"format":"application/pdf","licensetype":"license_0","mimetype":"application/pdf","url":{"url":"https://meral.edu.mm/record/1523/files/CHIT OO.pdf"},"version_id":"ab2641a7-af72-477e-aeb9-2e58782d2c49"}]},"item_1583103131163":{"attribute_name":"Journal articles","attribute_value_mlt":[{"subitem_journal_title":"Yangon University of Economics"}]},"item_1583103233624":{"attribute_name":"Thesis/dissertations","attribute_value_mlt":[{"subitem_awarding_university":"Yangon University of Economics","subitem_supervisor(s)":[{"subitem_supervisor":"Daw Khin Thet Htun"}]}]},"item_1583105942107":{"attribute_name":"Authors","attribute_value_mlt":[{"subitem_authors":[{"subitem_authors_fullname":"CHIT OO"}]}]},"item_1583108359239":{"attribute_name":"Upload type","attribute_value_mlt":[{"interim":"Publication"}]},"item_1583108428133":{"attribute_name":"Publication type","attribute_value_mlt":[{"interim":"Thesis"}]},"item_1583159729339":{"attribute_name":"Publication date","attribute_value":"2019-11-01"},"item_title":"APPLICATION OF QUEUING MODEL FOR BANKING SYSTEM: A CASE STUDY OF PUBLIC AND PRIVATE BANKS IN YANGON CITY ( Chit Oo, 2019)","item_type_id":"21","owner":"1","path":["1582963436320","1707206634013"],"publish_date":"2020-03-05","publish_status":"0","recid":"1523","relation_version_is_last":true,"title":["APPLICATION OF QUEUING MODEL FOR BANKING SYSTEM: A CASE STUDY OF PUBLIC AND PRIVATE BANKS IN YANGON CITY ( Chit Oo, 2019)"],"weko_creator_id":"1","weko_shared_id":-1},"updated":"2024-02-28T05:29:17.989039+00:00"}