{"created":"2026-08-04T06:40:40.147527+00:00","id":12994,"links":{},"metadata":{"_buckets":{"deposit":"57f6939c-90d0-4ebb-a0bd-154591dba7bd"},"_deposit":{"created_by":20,"id":"12994","owner":"20","owners":[20],"owners_ext":{"displayname":"","email":"minmoe37aung@gmail.com","username":""},"pid":{"revision_id":0,"type":"depid","value":"12994"},"status":"published"},"_oai":{"id":"oai:meral.edu.mm:recid/00012994","sets":["1582963436320","1582963436320:1698989841255"]},"author_link":[],"item_1583103067471":{"attribute_name":"Title","attribute_value_mlt":[{"subitem_1551255647225":"The Effect of Claim Settlement Practices on Customer Satisfaction  and  Loyalty in Grand Guardian Tokio Marine General Insurance Co., Ltd.(Paing Thu Thwin, 2026)","subitem_1551255648112":"en"}]},"item_1583103085720":{"attribute_name":"Description","attribute_value_mlt":[{"interim":"ABSTRACT \nThis study investigates the effect of claim settlement practices on customer satisfaction \nand customer loyalty at Grand Guardian Tokio Marine General Insurance Co., Ltd. The research \nexamines four key dimensions of claim settlement practices: timeliness, communication, \ntransparency, and staff professionalism. A quantitative research design was applied using \ndescriptive and explanatory methods. Data were collected from 290 respondents who had \nexperienced at least one insurance claim during 2024 and 2025, selected through simple \nrandom sampling. Structured questionnaires were used to gather primary data, and the \nresponses were analyzed using SPSS software with descriptive statistics, reliability testing, and \nregression analysis. The findings reveal that all four dimensions of claim settlement practices \nhave a significant positive effect on customer satisfaction, with transparency showing the \nstrongest influence. Additionally, customer satisfaction has a strong and significant positive \neffect on customer loyalty. The results indicate that improvements in transparent procedures, \ntimely service, effective communication, and professional staff behavior enhance customer \nsatisfaction, which in turn increases customer loyalty. The study concludes that effective claim \nsettlement practices are essential for strengthening customer relationships and achieving \nlong-term success in the general insurance industry."}]},"item_1583103120197":{"attribute_name":"Files","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_access","date":[{"dateType":"Available","dateValue":"2026-08-04"}],"displaytype":"preview","filename":"PAING THU THWIN.pdf","filesize":[{"value":"68 KB"}],"format":"application/pdf","licensetype":"license_0","url":{"url":"https://meral.edu.mm/record/12994/files/PAING THU THWIN.pdf"},"version_id":"58178fc8-f8a9-42b1-8122-c130a10668b0"}]},"item_1583103233624":{"attribute_name":"Thesis/dissertations","attribute_value_mlt":[{"subitem_awarding_university":"Yangon University of Economics","subitem_supervisor(s)":[{"subitem_supervisor":"Dr. Myint Thu Zar Ei"}]}]},"item_1583105942107":{"attribute_name":"Authors","attribute_value_mlt":[{"subitem_authors":[{"subitem_authors_fullname":"Paing Thu Thwin"}]}]},"item_1583108359239":{"attribute_name":"Upload type","attribute_value_mlt":[{"interim":"Other"}]},"item_1583108428133":{"attribute_name":"Publication type","attribute_value_mlt":[{"interim":"Thesis"}]},"item_1583159729339":{"attribute_name":"Publication date","attribute_value":"2026-02-01"},"item_title":"The Effect of Claim Settlement Practices on Customer Satisfaction  and  Loyalty in Grand Guardian Tokio Marine General Insurance Co., Ltd.(Paing Thu Thwin, 2026)","item_type_id":"21","owner":"20","path":["1582963436320","1698989841255"],"publish_date":"2026-08-04","publish_status":"0","recid":"12994","relation_version_is_last":true,"title":["The Effect of Claim Settlement Practices on Customer Satisfaction  and  Loyalty in Grand Guardian Tokio Marine General Insurance Co., Ltd.(Paing Thu Thwin, 2026)"],"weko_creator_id":"20","weko_shared_id":-1},"updated":"2026-08-04T06:49:07.367465+00:00"}