Yangon University of Economics

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Marketing Mix, Customer Satisfaction and Customer Loyalty Towards Shin Shin Brand (Su Myat Noe Lwin, 2025)

https://meral.edu.mm/records/11962
2bba6949-96f9-4cb0-b262-60edd7375ed5
da9683e6-bd31-4b71-a9da-d395f194cfd3
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SU SU MYAT NOE LWIN, MMM II-35, MMM 3rd BATCH.docx.pdf (791 KB)
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Thesis
Upload type
Other
Title
Title Marketing Mix, Customer Satisfaction and Customer Loyalty Towards Shin Shin Brand (Su Myat Noe Lwin, 2025)
Language en
Publication date 2025-06-01
Authors
Su Myat Noe Lwin
Description
The main objective of this study is the effect of marketing mix-value elements
like product, price, place, and promotion, customer satisfaction, and customer loyalty
towards Shin Shin Brand in Myanmar. The research adopts a quantitative approach
using a structured questionnaire based on a 5-point Likert scale. A quantitative
research method was Shin Shin Brand customer and utilizing primary data collected
through a structured questionnaire with sample random sampling method. The
findings of this study demonstrate that the elements of the marketing mix product,
price, place, and promotion influence customer satisfaction with Shin Shin Brand.
Among these, product quality is the most critical factor, as customers highly value
taste, quality, and overall product performance when assessing their satisfaction.
Promotion also plays a key role by enhancing customer perceptions through effective
advertising and engagement strategies. While price and place contribute positively,
their effect is less pronounced, indicating that although affordability and product
availability are important, they are secondary to product quality and promotion. The
survey also shows that pleased consumers are more likely to stay loyal, buy again, and
suggest the product. These findings emphasize the need for a well-rounded marketing
approach to satisfy customers and ensure long-term economic success.
Thesis/dissertations
Yangon University of Economics
Prof. Dr. May Su Myat Htway Aung
0
0
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