{"_buckets": {"deposit": "37ef4561-11c0-4e39-8e5f-16aead979eae"}, "_deposit": {"created_by": 20, "id": "11066", "owner": "20", "owners": [20], "owners_ext": {"displayname": "", "username": ""}, "pid": {"revision_id": 0, "type": "depid", "value": "11066"}, "status": "published"}, "_oai": {"id": "oai:meral.edu.mm:recid/00011066", "sets": ["1698989841255", "1582963436320"]}, "author_link": [], "item_1583103067471": {"attribute_name": "Title", "attribute_value_mlt": [{"subitem_1551255647225": "Claim Management Practices and Customer Satisfaction Towards Motor Insurance at GGI Tokio Marine General Insurance Co.,Ltd ( Zin Lin Oo, 2025)", "subitem_1551255648112": "en"}]}, "item_1583103085720": {"attribute_name": "Description", "attribute_value_mlt": [{"interim": "This study attempts to analyze the effect of motor insurance claim management \ncustomer \nsatisfaction \nat \nGGI Tokio Marine General Insurance  \nCo., Ltd (GGITM), Malikha Branch in Yangon. In this study, claim management \npractices include claim reporting, response time, vehicle towing, damage assessment, \nrepair handling, and complaint settlement. Using a quantitative approach, primary data \nis collected from 335 policyholders who have filed motor insurance claims at GGITM \n(Malikha Branch) in the financial year 2023-2024. The sample respondents are selected \nby simple random sampling method. The findings highlight that all claim management \npractices have statistically significant effects on customer satisfaction. Among these \npractices, repair handling has the strongest effect whereas claim settlement has the least \neffect on customer satisfaction at GGITM (Malikha Branch). Therefore, GGITM \nshould expand its network of authorized repair workshops to reduce wait times, \nintroduce a repair tracking system to enhance transparency, and enforce strict quality \ncontrol measures by providing repair warranties would further reassure customers about \nthe quality of work performed."}]}, "item_1583103120197": {"attribute_name": "Files", "attribute_type": "file", "attribute_value_mlt": [{"accessrole": "open_access", "date": [{"dateType": "Available", "dateValue": "2025-05-22"}], "displaytype": "preview", "download_preview_message": "", "file_order": 0, "filename": "Zin Lin Oo_ MI-60, 1st Batch.pdf", "filesize": [{"value": "416 KB"}], "format": "application/pdf", "future_date_message": "", "is_thumbnail": false, "licensetype": "license_0", "mimetype": "application/pdf", "size": 416000.0, "url": {"url": "https://meral.edu.mm/record/11066/files/Zin Lin Oo_ MI-60, 1st Batch.pdf"}, "version_id": "ef9794ca-7401-4106-8abb-80820c85bb42"}]}, "item_1583103233624": {"attribute_name": "Thesis/dissertations", "attribute_value_mlt": [{"subitem_awarding_university": "Yangon University of Economics", "subitem_supervisor(s)": [{"subitem_supervisor": "Dr. Aye Thu Htun"}]}]}, "item_1583105942107": {"attribute_name": "Authors", "attribute_value_mlt": [{"subitem_authors": [{"subitem_authors_fullname": "Zin Lin Oo"}]}]}, "item_1583108359239": {"attribute_name": "Upload type", "attribute_value_mlt": [{"interim": "Other"}]}, "item_1583108428133": {"attribute_name": "Publication type", "attribute_value_mlt": [{"interim": "Thesis"}]}, "item_1583159729339": {"attribute_name": "Publication date", "attribute_value": "2025-02-01"}, "item_title": "Claim Management Practices and Customer Satisfaction Towards Motor Insurance at GGI Tokio Marine General Insurance Co.,Ltd ( Zin Lin Oo, 2025)", "item_type_id": "21", "owner": "20", "path": ["1582963436320", "1698989841255"], "permalink_uri": "https://meral.edu.mm/records/11066", "pubdate": {"attribute_name": "Deposit date", "attribute_value": "2025-05-22"}, "publish_date": "2025-05-22", "publish_status": "0", "recid": "11066", "relation": {}, "relation_version_is_last": true, "title": ["Claim Management Practices and Customer Satisfaction Towards Motor Insurance at GGI Tokio Marine General Insurance Co.,Ltd ( Zin Lin Oo, 2025)"], "weko_shared_id": -1}