{"created":"2025-05-19T03:47:00.995807+00:00","id":11025,"links":{},"metadata":{"_buckets":{"deposit":"94656252-e621-40ab-8d1b-38ce84768310"},"_deposit":{"created_by":20,"id":"11025","owner":"20","owners":[20],"owners_ext":{"displayname":"","email":"minmoe37aung@gmail.com","username":""},"pid":{"revision_id":0,"type":"depid","value":"11025"},"status":"published"},"_oai":{"id":"oai:meral.edu.mm:recid/00011025","sets":["1582963436320","1582963436320:1698989841255"]},"author_link":[],"item_1583103067471":{"attribute_name":"Title","attribute_value_mlt":[{"subitem_1551255647225":"Service Quality and Customer Satisfaction Towards Motor insurance in Bago Township (Case Study in GGI Tokio Marine General Insurance  Co.,Ltd.) (Khin Moe Moe Htet, 2025)","subitem_1551255648112":"en"}]},"item_1583103085720":{"attribute_name":"Description","attribute_value_mlt":[{"interim":"This study aims to analyze the effect of service quality on customer satisfaction\ntowards Motor Insurance in Bago Township. The sample population consists of 174\nrespondents, selected from a total of 308 motor insurance buyers using Taro Yamane\nsampling formula. A simple random sampling method is applied to minimize bias and\nenhance representativeness. Quantitative research method is used in this study.\nCustomer are satisfied with service quality dimensions that tangibility, reliability,\nresponsiveness, assurance, empathy. The study indicates that Assurance have the most\nsignificant and positive effect on customer satisfaction towards motor insurance\nservices at GGI Tokio Marine. Customers highly value timely service and confidence\nin the company ability to deliver on its promises. This suggests that GGI Tokio Marine\nperforms good condition in responsiveness, reliability and assurance, the company\nshould increase empathy and tangibility to further improve customer satisfaction.\nInvestments in service efficiency, staff training and personalized attention will help the\ncompany to create a more positive customer experience. Additionally, leveraging\ntechnology for faster service delivery and customer engagement can further strengthen\ncustomer satisfaction"}]},"item_1583103120197":{"attribute_name":"Files","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_access","date":[{"dateType":"Available","dateValue":"2025-05-19"}],"displaytype":"preview","filename":"Khin Moe Moe Htet, MI II-14, 1st Batch.pdf","filesize":[{"value":"447 KB"}],"format":"application/pdf","licensetype":"license_0","url":{"url":"https://meral.edu.mm/record/11025/files/Khin Moe Moe Htet, MI II-14, 1st Batch.pdf"},"version_id":"b5d67b30-3164-4b84-a833-1e1b8672387e"}]},"item_1583103233624":{"attribute_name":"Thesis/dissertations","attribute_value_mlt":[{"subitem_awarding_university":"Yangon University of Economics","subitem_supervisor(s)":[{"subitem_supervisor":"Professor/Head  Dr. Thynn Thynn Myint"}]}]},"item_1583105942107":{"attribute_name":"Authors","attribute_value_mlt":[{"subitem_authors":[{"subitem_authors_fullname":"Khin Moe Moe Htet"}]}]},"item_1583108359239":{"attribute_name":"Upload type","attribute_value_mlt":[{"interim":"Other"}]},"item_1583108428133":{"attribute_name":"Publication type","attribute_value_mlt":[{"interim":"Thesis"}]},"item_1583159729339":{"attribute_name":"Publication date","attribute_value":"2025-02-01"},"item_title":"Service Quality and Customer Satisfaction Towards Motor insurance in Bago Township (Case Study in GGI Tokio Marine General Insurance  Co.,Ltd.) (Khin Moe Moe Htet, 2025)","item_type_id":"21","owner":"20","path":["1582963436320","1698989841255"],"publish_date":"2025-05-19","publish_status":"0","recid":"11025","relation_version_is_last":true,"title":["Service Quality and Customer Satisfaction Towards Motor insurance in Bago Township (Case Study in GGI Tokio Marine General Insurance  Co.,Ltd.) (Khin Moe Moe Htet, 2025)"],"weko_creator_id":"20","weko_shared_id":-1},"updated":"2025-05-19T03:56:50.943032+00:00"}