{"_buckets": {"deposit": "37a4adad-4340-4cf6-8d32-17f3ae4e1bf5"}, "_deposit": {"created_by": 20, "id": "10481", "owner": "20", "owners": [20], "owners_ext": {"displayname": "", "username": ""}, "pid": {"revision_id": 0, "type": "depid", "value": "10481"}, "status": "published"}, "_oai": {"id": "oai:meral.edu.mm:recid/00010481", "sets": ["1582963436320"]}, "author_link": [], "item_1583103067471": {"attribute_name": "Title", "attribute_value_mlt": [{"subitem_1551255647225": "A Study of Customer Satisfaction  on MPT FTTH Service in Yangon Region (Khin Myat Htoon , 2024)", "subitem_1551255648112": "en"}]}, "item_1583103085720": {"attribute_name": "Description", "attribute_value_mlt": [{"interim": "This study analyzes customer satisfaction on MPT FTTH (Fiber to the Home) \nservice in Yangon Region, Myanmar. The research employs descriptive methods, \nutilizing primary and secondary data. Primary data are collected from 280 participants \nwho are users of the MPT FTTH service in Yangon Region. This study underscores \nhigh customer satisfaction with MPT’s FTTH services in Yangon Region, especially in \npricing, convenience, and overall service quality. The findings reveal powerful \nperformance including customers` perceptions toward tangibles, service prices, \npromotion policies, and convenience reflecting MPT’s commitment to excellence. \nAlthough customers` reliability and staff performance show room for growth, they \nremain within acceptable ranges. By focusing on enhancing service consistency and \nempowering staff with better support and development opportunities, MPT can further \nstrengthen its position and continue delivering exceptional customer experiences."}]}, "item_1583103120197": {"attribute_name": "Files", "attribute_type": "file", "attribute_value_mlt": [{"accessrole": "open_access", "date": [{"dateType": "Available", "dateValue": "2024-12-18"}], "displaytype": "preview", "download_preview_message": "", "file_order": 0, "filename": "Khin Myat Htoon, EMPA-16, 19th Batch.pdf", "filesize": [{"value": "529 KB"}], "format": "application/pdf", "future_date_message": "", "is_thumbnail": false, "licensetype": "license_0", "mimetype": "application/pdf", "size": 529000.0, "url": {"url": "https://meral.edu.mm/record/10481/files/Khin Myat Htoon, EMPA-16, 19th Batch.pdf"}, "version_id": "30bbc69f-765f-48bc-8669-afe3ae964086"}]}, "item_1583103233624": {"attribute_name": "Thesis/dissertations", "attribute_value_mlt": [{"subitem_awarding_university": "Yangon University of Economics", "subitem_supervisor(s)": [{"subitem_supervisor": "Dr. Thet Mon Soe"}]}]}, "item_1583105942107": {"attribute_name": "Authors", "attribute_value_mlt": [{"subitem_authors": [{"subitem_authors_fullname": "Khin Myat Htoon"}]}]}, "item_1583108359239": {"attribute_name": "Upload type", "attribute_value_mlt": [{"interim": "Other"}]}, "item_1583108428133": {"attribute_name": "Publication type", "attribute_value_mlt": [{"interim": "Thesis"}]}, "item_1583159729339": {"attribute_name": "Publication date", "attribute_value": "2024-09-01"}, "item_title": "A Study of Customer Satisfaction  on MPT FTTH Service in Yangon Region (Khin Myat Htoon , 2024)", "item_type_id": "21", "owner": "20", "path": ["1582963436320", "1582965722087"], "permalink_uri": "https://meral.edu.mm/records/10481", "pubdate": {"attribute_name": "Deposit date", "attribute_value": "2024-12-19"}, "publish_date": "2024-12-19", "publish_status": "0", "recid": "10481", "relation": {}, "relation_version_is_last": true, "title": ["A Study of Customer Satisfaction  on MPT FTTH Service in Yangon Region (Khin Myat Htoon , 2024)"], "weko_shared_id": -1}