{"_buckets": {"deposit": "5ca28a6d-c369-40fe-b7b6-06f65b107dfe"}, "_deposit": {"created_by": 20, "id": "10303", "owner": "20", "owners": [20], "owners_ext": {"displayname": "", "username": ""}, "pid": {"revision_id": 0, "type": "depid", "value": "10303"}, "status": "published"}, "_oai": {"id": "oai:meral.edu.mm:recid/00010303", "sets": ["1582963436320"]}, "author_link": [], "control_number": "10303", "item_1583103067471": {"attribute_name": "Title", "attribute_value_mlt": [{"subitem_1551255647225": "Factors Influencing customer satisfaction of farmer development bank (Zar Lwin Htet, 2024)", "subitem_1551255648112": "en"}]}, "item_1583103085720": {"attribute_name": "Description", "attribute_value_mlt": [{"interim": "The study aim is influencing factors and customers satisfaction of Farmer\nDevelopment Bank. The objectives of the study are to identify service quality of Farmer\nDevelopment Bank (FDB) and to examine the effect of influencing factors on customer\nsatisfaction towards Farmer Development Bank (FDB). The sample size was\ndetermined Taro Yamane (1967), resulting in a sample of 105 out of a total population\nof 150 Farmer Development Bank customers. The study indicates that influencing\nfactors that impact customer satisfaction at Farmer Development Bank revolves around\ntangibles, which include the physical facilities, equipment, and appearance of the bank.\nAlthough tangible elements play a moderate role in customer satisfaction, they are\nessential for making a favorable initial impression and improving the overall customer\nexperience. A study on reliability at Farmer Development Bank can greatly influence\ncustomer contentment and allegiance. Therefore, the influencing factors have a positive\nimpact on customer satisfaction. The study suggests that the Farmer Development Bank\nin Myanmar can create a customer-centric environment that prioritizes reliability,\nempathy, ease of use, and other key elements to drive satisfaction and build long-lasting\nrelationships with their customers."}]}, "item_1583103120197": {"attribute_name": "Files", "attribute_type": "file", "attribute_value_mlt": [{"accessrole": "open_access", "date": [{"dateType": "Available", "dateValue": "2024-12-04"}], "displaytype": "preview", "download_preview_message": "", "file_order": 0, "filename": "Zar Lwin Htet, MBF-77, 4th Batch.pdf", "filesize": [{"value": "522 KB"}], "format": "application/pdf", "future_date_message": "", "is_thumbnail": false, "licensetype": "license_0", "mimetype": "application/pdf", "size": 522000.0, "url": {"url": "https://meral.edu.mm/record/10303/files/Zar Lwin Htet, MBF-77, 4th Batch.pdf"}, "version_id": "ec34120d-f975-45ed-a08c-72a51fd529da"}]}, "item_1583103233624": {"attribute_name": "Thesis/dissertations", "attribute_value_mlt": [{"subitem_awarding_university": "Yangon University of Economics", "subitem_supervisor(s)": [{"subitem_supervisor": "Prof. Dr. Thynn Thynn Myint"}]}]}, "item_1583105942107": {"attribute_name": "Authors", "attribute_value_mlt": [{"subitem_authors": [{"subitem_authors_fullname": "Zar Lwin Htet"}]}]}, "item_1583108359239": {"attribute_name": "Upload type", "attribute_value_mlt": [{"interim": "Other"}]}, "item_1583108428133": {"attribute_name": "Publication type", "attribute_value_mlt": [{"interim": "Thesis"}]}, "item_1583159729339": {"attribute_name": "Publication date", "attribute_value": "2024-06-01"}, "item_title": "Factors Influencing customer satisfaction of farmer development bank (Zar Lwin Htet, 2024)", "item_type_id": "21", "owner": "20", "path": ["1582963436320", "1582965701379"], "permalink_uri": "https://meral.edu.mm/records/10303", "pubdate": {"attribute_name": "Deposit date", "attribute_value": "2024-12-04"}, "publish_date": "2024-12-04", "publish_status": "0", "recid": "10303", "relation": {}, "relation_version_is_last": true, "title": ["Factors Influencing customer satisfaction of farmer development bank (Zar Lwin Htet, 2024)"], "weko_shared_id": -1}