2026-09-08T16:29:47Z https://meral.edu.mm/oai

oai:meral.edu.mm:recid/00008899 2024-05-27T03:51:13Z 1582963436320 1582963436320:1707206749823

Quality Management Practices of Garment Factories in Yangon (Ma Phyu Phyu Lay, 2018) Phyu Phyu Lay Garment industry plays an important role in manufacturing production and trade in developing countries. The objective of the study is to analyze the relationship between quality management practices and performance of garment factories in Yangon.Primary data is collected from the garment factories by questionnaires and interview.Secondary data are collected from previous research paper, company's reports, internet websites and journals. The target population comprised of 238 total employees in two selected garment factories and a sample size of 120 (50% ot population) respondents. In this study, descriptive method and Multiple Linear Regression were used to test objective.This study includes five dimensions of quality management practices: leadership, strategic planning, customer focus, employee participation and process management. Firm performance is measured into three indicators: productivity, employee satisfaction and customer satisfactions. Among them, leadership has more influence on productivity, customer satisfaction and employee satisfaction. Leadership, strategic planning and process management have influence on employee satisfaction and leadership, employee participation have influence on customer satisfaction. The findings indicate that quality management practices had positive and significant effect on productivity of garment factories. Quality management practices were found to have a significant effect of employee satisfaction and customer satisfaction. Although, quality management practices have positively and significant of each perfonnance indicators, it is necessary to suggest that garment factories should provide quality management practices according to respondents.The study suggest that the managsment should be committed to quality by providing strategic direction with respect to quality marragement practices, which should be aligned to the firms' objectives. Polic makers should create a quality framework that is geared towards improving performance and ensure it is adhered to by all employees' responsibilities in the garment factories. 2018-06-01 https://meral.edu.mm/records/8899