2026-05-31T17:43:38Z https://meral.edu.mm/oai

oai:meral.edu.mm:recid/00012221 2025-12-03T03:40:40Z 1607960099348 1607960099348:1608035585040

EDUCATIONAL SERVICE QUALITY ON STUDENT SATISFACTION OF SOE SAN PRIVATE SCHOOL IN NAY PYI TAW Cho Mar Win This study investigates the impact of service quality on student satisfaction at Soe San Private School in Nay Pyi Taw. Adopting a positivist paradigm and a deductive research approach, the study employs a survey strategy, collecting data from 175 students in Grades 10, 11, and 12. Multiple regression analysis is conducted to examine the relationship between various dimensions of service quality and student satisfaction. The findings reveal that Tangibility, Reliability, Assurance, and Empathy have a significant positive influence on student satisfaction, whereas Responsiveness does not show a statistically significant effect. These results provide valuable insights into the factors that contribute to student satisfaction within the educational service context. This study contributes to both theoretical and practical knowledge by offering empirical evidence on key service quality dimensions in a school setting. The findings can guide educational institutions in improving their service quality to enhance student satisfaction. Practical recommendations include enhancing physical facilities,ensuring consistent service delivery, building trust and confidence, and fostering empathetic interactions between staff and students. 2025-06-02 https://meral.edu.mm/records/12221