2026-06-13T03:03:57Z https://meral.edu.mm/oai

oai:meral.edu.mm:recid/00011467 2025-09-25T05:58:22Z 1582963436320 1582963436320:1582965681303

A Study on Passengers’ Satisfaction on Operational Process of International Airport (Case Study: Yangon International Airport) (Myet Chal, 2025) Myet Chal This study aims to examine the determinants of passenger satisfaction at Yangon International Airport (YIA) in the post-COVID-19 context. Utilizing primary data collected through structured questionnaires and applying multiple regression analysis, the study investigates the impact of airport quality, facilities and infrastructure, service quality of staff, and accessibility and transportation on overall passenger satisfaction. The results reveal that the regression model explains 74.5% of the variance in passenger satisfaction (R² = 0.745), with accessibility and transportation emerging as the most significant predictor, followed by staff service quality and airport facilities. While airport quality exhibited a positive association, it did not reach statistical significance. These findings suggest that functional and service-related factors outweigh general perceptions in shaping traveler satisfaction. The study highlights the importance of improving access to the airport, enhancing staff professionalism, and upgrading terminal infrastructure to boost overall passenger experience. Recommendations are provided to airport management and policymakers for targeted improvements. This research contributes to the growing literature on airport service evaluation in developing countries and offers practical insights into enhancing service delivery at Myanmar’s primary international gateway. 2025-06-01 https://meral.edu.mm/records/11467