2026-08-26T17:26:27Z https://meral.edu.mm/oai

oai:meral.edu.mm:recid/00010527 2024-12-23T05:00:07Z 1582963436320 1582963436320:1582965681303

A Study of Opportunities and Challenges of E-Payment in Myanmar (Case Study: KBZ Pay Users in Yankin Township) (Khine Su Thwel , 2024) Khine Su Thwel This study investigates the state of e-payment systems in Myanmar, focusing on the perceptions of KBZ Pay users in Yankin Township. Using structured questionnaires and Key Informant Interviews (KII), the research identifies both the opportunities and challenges associated with the platform. The development of electronic payment (E Payment) in Myanmar has been driven by the increasing use of digital platforms in private banks, with KBZ Bank playing a pivotal role in this transformation. The history of KBZ Pay illustrates its growth as a key feature in Myanmar’s banking sector, offering convenient mobile payment solutions. While KBZ Pay’s convenience in handling routine transactions has contributed to its adoption by a young, tech-savvy population, significant challenges remain, including technical issues, security concerns, and inefficiencies in customer support. The study emphasizes KBZ Pay's potential to promote financial inclusion and support small businesses, particularly through its key features designed to streamline digital payments. Suggestions include enhancing system reliability, strengthening security features, and improving customer support services. By addressing these challenges, KBZ Pay can enhance user satisfaction and solidify its role in the ongoing transformation of Myanmar’s banking sector and digital economy. 2024-09-02 https://meral.edu.mm/records/10527