2026-04-05T11:56:18Z https://meral.edu.mm/oai

oai:meral.edu.mm:recid/00009647 2024-07-24T07:23:55Z 1582963436320 1582963436320:1582965660463

“Effect of Total Quality Management on Employee Satisfaction and Employee Performance in Sakura Hospital” (Shwe Paing, 2024) Shwe Paing The study aims to analyze the effect of total quality management on employee satisfaction, to analyze the effect of employee satisfaction on employee performance, and to analyze the moderating effect of motivational factors on the relationship between total quality management and employee satisfaction in Sakura Hospital. The study is conducted by using structured questionnaires on 103 respondents out of 400 medical employees working in Sakura Hospital by using the questionnaire survey method. A simple random sampling method is used to select the respondents from the medical departments at Sakura Hospital. Descriptive statistics and linear regression are used for data analysis. Based on the data analysis, customer focus and top management commitment from total quality management practices have a positive and significant effect on employee satisfaction in Sakura Hospital. Moreover, employee satisfaction has a positive effect on employee performance in Sakura Hospital. The management teams should emphasize customer focus, and top management commitment to total quality management practices to increase employee satisfaction and employee performance in Sakura Hospital. Most importantly, Sakura Hospital should emphasize more on building a well-established customer relationship system and take more leading roles in supervising quality teams, exploring how effective the quality enhancement plan and resource allocation plan are. As a result, there will be better customer focus and top management commitment practices and, in turn, better total quality management practices in Sakura Hospital. 2024-02-01 https://meral.edu.mm/records/9647