2026-06-27T03:55:23Z https://meral.edu.mm/oai

oai:meral.edu.mm:recid/00008585 2024-05-14T06:58:22Z 1582963436320:1582965722087

A Study on Service Quality and Customers Satisfaction in Air Cargo Sector ( A Case Study on MCS and YACL CARGO Terminal) (Zaw Min, 2022) Zaw Min This study aims at examining customers’ satisfaction on service quality of service providers in the air cargo sector and observing the current situation of air cargo sector in Myanmar. The data are collected with the questionnaire based on the service quality dimensions from randomly selected 150 customers who are consigners and consignees. The result of the survey indicates that out of the five dimensions, responsiveness is rated at the highest level (2.99), followed by assurance (2.98), tangibles (2.96), reliability and empathy (2.86) each. According to the survey data, it is found that the customers satisfy average level on service quality and they want to use the service for the next time. According to the survey result, it is recommended that service provider need to enhance and fulfil the service quality to meet the customer requirements. 2022-10-01 https://meral.edu.mm/records/8585